Job Description
Location: El Segundo, CA- 90245
Pay Range: $45-$48/hr
Job Summary:
Pay Range: $45-$48/hr
Job Summary:
- Gen Mobile is seeking a dynamic, bilingual (Mandarin-English) Prepaid Wireless Field Support Specialist to provide in-market support to our Chinese-speaking retailer network.
- This position plays a crucial role in field operations, offering hands-on assistance to retail partners, training support agents, and improving the digital customer experience.
- The ideal candidate will be comfortable in both field and digital environments, with a passion for training, social media engagement, and technology usability.
- Serve as the primary liaison for Mandarin-speaking prepaid wireless retail partners.
- Provide on-site and remote support to optimize retailer engagement and sales performance.
- Educate store owners and their staff on prepaid wireless products, promotions, and best practices.
- Inspecting and driving Chinese marketing campaigns at retail stores
- Receiving calls as first point of contact to help resolve dealer escalations
- Develop and deliver Mandarin-language training sessions for retailer support agents.
- Support coaching and calibration sessions to improve customer service and support consistency for Mandarin speaking care agents
- Support social media and messaging platforms used by Chinese-speaking retailers (e.G., WeChat, WhatsApp, etc.).
- Assist with the creation and translation of Mandarin-language digital content, guides, and promotional materials.
- Monitor feedback and trends from digital channels to inform training and support strategies.
- Provide feedback and recommendations on the usability of internal and customer-facing apps in Mandarin.
- Collaborate with product and UX teams to improve Mandarin language integration and user experience.
- Wireless sales in indirect sales or pre-paid experience preferred
- Must adapt well to change and enjoy working in a fast paced sales environment
- Bilingual proficiency in Mandarin Chinese and English (Required)
- Familiarity with social media platforms (especially WeChat) used in Chinese-speaking communities
- Tech-savvy with strong knowledge of mobile applications and digital tools
- Excellent communication, interpersonal, and problem-solving skills
- Willingness to travel within assigned territory for field visits and training sessions
Numbers & Facts
| Location | CA-, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $45 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Calibrationunmatched
- Channel Salesunmatched
- Chinese Languageunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- English Languageunmatched
- Interpersonal Skillsunmatched
- Mandarin Chinese Languageunmatched
- Marketing Campaignunmatched
- Mobile Applicationsunmatched
- Multilingualunmatched
- On Site Supportunmatched
- Problem Solving Skillsunmatched
- Retailunmatched
- Salesunmatched
- Social Mediaunmatched
- Usability Engineeringunmatched
- User Interface/Experience (UI/UX)unmatched
- Willing to Travelunmatched
- Wireless Communicationsunmatched
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