PreSales Engineer - (Physical Security )

Overview The PreSales Engineer for Physical Security is responsible for on-site and remote pre-sales technical assessments, the creation of bill of materials and related specifications, develops detailed scopes of work documents, drafting of project hand-off documentation, and maintains continuity throughout the projects for our customers.Responsibilities Provide effective and comprehensive communications and documentation from the time of assignment through to a Project or Service hand-off, ensuring clean execution and excellent experience for all involvedSupport the Sales representative in consistently moving Opportunities forwardEnsure excellence in the experience, thoroughness, accuracy, and timeliness of assigned site assessmentsListen, understand, and document customer or prospect needs and requirementsBecome proficient in CWM Opportunities, Sell proposal application and pre-sales processesMaintain expert level of RSI product and service knowledge and their applicationsAssist the Sales representative with technical knowledge pertaining to the products and services offered by the companyPerform technical presentations that demonstrate how the products and services benefit and meet customer and prospect needs and requirementsProvide updates through excellent communication and detailed notes within ConnectWiseInterpret blueprints, diagrams, submittals, specifications, and schematicsFollow and support electrical codes, industry best practices and company standardsRecord time efficiently and accurately within the sales cycleJob duties other than those detailed above may be assigned and may become a permanent part of this job descriptionAssist service team with advanced technical knowledgeAssess the strengths and limitations of the current technology stack as it relates to product offeringsAssist with the creation of technical best practice guides to support the service teamAssist the sales representative(s) by maintaining margins in both product and service to deliver solutions within budgetQualifications Physical Security field experience is requiredStrong working knowledge of computer systems, hardware, and softwareAssociate degree or 4 years' experience preferredStrong troubleshooting skills with the ability to identify and resolve complex technical problemsAbility to work collaboratively in cross-functional teams and communicate effectivelyProven ability to meet deadlines and handle multiple tasksFamiliarity with low voltage cabling and video monitoring solutions preferredAbout K Group Companies K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.Why Work Here? “Great, focused, team environment.”For more than 40 years, K Group Companies has been one of West Michigan's premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!Compensation And Benefits Competitive base salary based on experienceBonus and commission programsPaid Time Off (PTO)Volunteer Paid Time Off (VTO)100% employer paid family health insurance premium100% employer paid disability insurance100% employer paid dental & vision insurance401k with Safe Harbor contributions from company annuallyProfit sharing opportunities#J-18808-Ljbffr