President, Henry Ford Hospital

GENERAL SUMMARY

For more than 100 years, Henry Ford Hospital has been a leader in advancing medicine and delivering the most innovative treatments. People travel to Henry Ford Hospital from throughout the United States and the world of specialized care. Henry Ford Hospital (HFH) is a state-of-the-art, 877-bed tertiary care hospital, education and research center located in Detroit's New Center area. The hospital is recognized for clinical excellence in the fields of cardiology and cardiovascular surgery, neurology and neurosurgery, orthopedics and sports medicine, multiorgan transplantation, and the treatment of prostate, breast and lung cancer. It is the flagship hospital of Henry Ford Health, one of the nation's leading comprehensive integrated health systems.

The President, Henry Ford Hospital provides overall strategic, operational, and executive leadership within a defined geographic region of the system. As an academic, education, and research center of excellence, Henry Ford Hospital is highly matrixed in structure and has a unique position as a closed-model hospital for physician services and serves as the home of the Henry Ford Medical Group. Reporting directly to the Executive Vice President, Chief Executive Officer of Henry Ford Hospital and Henry Ford Medical Group, this role is accountable for anticipating industry trends and directing all internal hospital and campus operations to optimally fulfill the Henry Ford Health strategy.

The President, Henry Ford Hospital manages short-term tactics alongside long-term strategic plans to ensure the delivery of high-quality, cost-effective, and market-focused healthcare. This leader functions within a matrixed environment; collaborating with system executives, medical staff, board members, and community stakeholders to advance the healthcare system's mission, vision, and values, while driving growth, profitability, clinical excellence, and local market engagement. Additionally, the President serves as a statewide and national ambassador for specialty healthcare referrals provided at Henry Ford Hospital.

PRINCIPLE DUTIES & RESPONSIBILITIES

Strategic Leadership & Market Growth

• Strategic Planning: Develop and implement regional strategies aligned with overall Henry Ford Health goals. Formulate the hospital and campus operational vision, evaluating continuing effectiveness within the system framework.

• Market Share & Business Development: Continually assess market opportunities and challenges to expand market share. Lead the identification, evaluation, and execution of local market growth strategies, service offerings, and collaborative opportunities.

• Advisory & Fiduciary Board Engagement: Serve as the liaison to the local Advisory Board and ensure the Board of Trustees is fully informed, supported, and guided on relevant trends, strategic planning, and Affiliation Agreement matters.

Operational Excellence & Continuum of Care

• Operational Execution: Bring a disciplined approach to key performance metrics, leveraging evidence-based methods (e.g., rounding for outcomes, huddles, visual management) to optimize resource utilization across staffing, technology, and facilities.

• Care Continuum & Patient Flow: Oversee the alignment and integration of patient flow, case management, social services, and utilization review across all care settings (inpatient, emergency, ambulatory, sub-acute, home care, and physician networks).

• Transfer & Referral Systems: Direct processes and relationships for patient transfers from internal and external healthcare entities, optimizing length of stay (LOS) and cost per case while maintaining quality outcomes.

Financial Performance & Administrative Management

• P&L & Budgetary Ownership: Own the regional P&L and collaborate with financial leadership to manage the regional budget, optimizing financial performance, operating margins, capital requirements, and cost-control strategies.

• Revenue Cycle & System Integration: Partner with revenue cycle leadership to streamline billing and access, and collaborate with system-level IT, supply chain, and operational functions.

Consumer & Patient Experience

• Seamless Care Journey: Set expectations for a welcoming, seamless patient journey across all care settings.

• Feedback & Innovation: Utilize CAHPS/NPS data, digital tools, and market insights to mitigate issues, address administrative burdens for clinicians, and adapt to consumer preferences.

Talent Management & Organizational Culture

• Executive Leadership & Mentorship: Lead, mentor, and evaluate facility and operational leaders, fostering a high-performing leadership team.

• Recruitment & Retention: Build a differentiated work environment that attracts, retains, and engages top-tier team members, clinicians, and physicians. Hold crucial conversations when addressing chronic underperformance.

• Culture of Belonging: Foster an equitable culture aligned with Henry Ford Health values, prioritizing employee wellbeing, recognition, and competitive compensation.

Community & Stakeholder Engagement

• Community Presence: Represent the hospital and campus in community forums and civic events, establishing a presence as a trusted local leader and promoting the impact of Henry Ford Health services.

• Physician & Stakeholder Relations: Build sustainable relationships with physicians, team members, patients, and external partners based on trust, shared values, and mutuality.

Regulatory Compliance, Quality & Safety

• Regulatory Adherence: Ensure all facilities comply with federal, state, and local regulations, system compliance programs, and standards of conduct.

• Quality & Accreditation: Maintain safety standards, high reliability, and accreditation alignment with the Quadruple Aim. Monitor medical performance in close coordination with the Medical Staff.

KEY PERFORMANCE METRICS

• Quality of Outcomes & Clinical Safety

• Hospital Associated Infections & Falls with Injury

• Patient Satisfaction & CAHPS/NPS Scores

• Operating Margin & Financial Profitability

• Operational Efficiency & Length of Stay

• Employee Engagement & Workforce Commitment

• Access of Care & Market Share Growth

• New/Unique Patients Registered

• Rating Agency Ratings

EDUCATION & EXPERIENCE REQUIRED

• Master's Degree in Business Administration (MBA), Health Administration (MHA), M.D., or a related field.
• Minimum of 10 years of progressively responsible executive-level leadership experience (physician or non-physician) within a complex healthcare system or hospital environment.
• In-depth knowledge of healthcare business operations, innovative patient care models, clinical quality drivers, and market trend analysis.
• Exceptional strategic planning, financial acumen, relationship building, change management, and communication skills across diverse audiences.

CERTIFICATIONS, QUALITIES & STANDARDS

• Must meet or exceed core customer service standards outlined in the Henry Ford Health Customer Service Policy:

• Communication | Ownership | Understanding | Motivation | Sensitivity | Excellence | Teamwork | Respect

• Demonstrated personal attributes: Self-directed, adaptable, collaborative, committed to continuous learning, and supportive of workforce diversity.

PHYSICAL DEMANDS & WORKING CONDITIONS

• Ability to adapt to rapidly changing work priorities and balance multi-functional operational demands.
• Ability to effectively analyze, communicate, and make decisions under complex circumstances.
• Travel to various Henry Ford Health sites and community locations as required.

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus
• Department: Administration and Support
• Shift: Day Job
• Union Code: Not Applicable