Job Summary
The Chargeback / Accounts Receivable Specialist is responsible for researching, validating, and resolving customer chargebacks and deductions. This position works closely with internal departments and external customer portals to ensure deductions are properly supported, disputed when appropriate, and accurately documented.
Key Responsibilities
- Research customer chargebacks and determine whether each claim should be validated or denied
- Verify deductions and maintain accurate records in spreadsheets
- Generate chargeback and deduction reports as required
- Obtain supporting information and documentation from customer portals, applications, emails, Sales, Customer Service, brokers, and other sources
- Work closely with Sales, Customer Service, Warehouse, and Logistics teams to research and resolve discrepancies
- Communicate with external partners and customer departments to resolve late or skipped payments
- Access and manage customer-specific portals related to Accounts Receivable and chargebacks
- Prepare and send invoice requests
- Maintain organized chargeback documentation and supporting records
- Scan, file, and maintain financial and customer documents
- Stay current on customer vendor-compliance requirements and chargeback policies
- Monitor outstanding disputes and follow up to ensure timely resolution
- Identify recurring deduction issues and communicate findings to appropriate departments
- Perform additional Accounts Receivable and administrative duties as assigned
Job Requirements
- Previous experience in Accounts Receivable, chargebacks, deductions, billing, or collections preferred
- Strong research, analytical, and problem-solving skills
- Excellent attention to detail and accuracy
- Proficiency with Microsoft Excel and spreadsheets
- Ability to navigate customer portals and multiple computer applications
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities
- Ability to work effectively with Sales, Customer Service, Warehouse, Logistics, and external partners
- Ability to manage multiple priorities and meet deadlines
- Experience in a manufacturing, distribution, or consumer products environment is a plus
Job Posted by ApplicantPro