Preventative Service Representative - Inside Sales
Alert Alarm Hawaii
Honolulu, HI
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JOB DETAILS
SKILLS
Billing, Contract Approval, Corporate Policies, Cross-Selling, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer/Client Research, Data Analysis, Driver's License, Federal Laws and Regulations, Field Sales, Industry/Trade Analysis, Inside Sales, Maintenance Services, Marketing, Marketing Campaign, Negotiation Skills, Pricing, Problem Solving Skills, Resolve Customer Issues, Safety Standards, Sales, Sales Analysis, Sales Closing Skills, Sales Pipeline, Sales Qualification, Sales Strategy, Security Analysis, Security Consulting, State Laws and Regulations, Team Player, Testing, Trend Analysis
LOCATION
Honolulu, HI
POSTED
1 day ago
As a Preventative ServiceRepresentative, you will proactively engage with both existing and newcustomers to promote Inspection, Test, and Monitoring services, generate salesopportunities, and provide tailored security consultations. You will handleinbound inquiries, follow up on marketing leads, and collaborate closely withthe inspections team to quote and sell repair services. Your role includesmanaging customer billing concerns by offering fee abatements linked to newservice agreements, driving contract renewals, qualifying leads, andnegotiating terms to close deals over the phone.
KeyResponsibilities
- Proactively reach out to existing customers to promote Inspection, Test, and Monitoring services.
- Call newly acquired customers to generate opportunities for upgrades and cross-selling.
- Respond to inbound inquiries and follow up on leads generated from marketing campaigns.
- Conduct phone-based consultations to assess customer security needs and recommend appropriate solutions.
- Present and demonstrate security solutions remotely, tailoring offerings to customer needs.
- Handle customer complaints related to service call billing and offer fee abatements in exchange for new repair service agreements.
- Work with the inspections team to quote and sell deficiency repairs based on inspection reports.
- Drive re-contracting and renewal efforts for customers impacted by new acquisitions.
- Qualify and nurture leads to build a strong sales pipeline.
- Negotiate pricing, terms, and service agreements to close deals over the phone.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Meet and exceed monthly, quarterly, and annual sales goals through consistent outreach and follow-up.
- Analyze sales data to identify trends and areas for improvement
- Work closely with marketing and field teams to optimize sales strategies.
- Stay up to date on industry trends, competitor offerings, and security innovations.
- Participate in ongoing sales training and professional development to refine sales techniques.
- HS Diploma or GED
- Prefer experienced outside Security Sales Rep experience but will train the right person if they possess sales skills
- Industry experience preferred
- Alarm Sales: 3 years (Preferred)
- Driver's License (Required)
- Ability to sit or stand for extended periods.
- All duties must be performed in accordance with company policies, safety standards, and applicable federal, state, and local laws.
EEOC Statement
AlertAlarm provides equal employment opportunities to all employees andapplicants for employment and prohibits discrimination and harassment of anytype without regard to race, color, religion, age, sex, national origin,disability status, genetics, protected veteran status, sexual orientation,gender identity or expression, or any other characteristic protected byfederal, state or local laws.
About the Company
A
Alert Alarm Hawaii
Keeping Island Communities Safe Since 1962
Founded in 1962, Alert Alarm Hawaii is locally owned and operated with over 150 employees. Headquartered in Honolulu, we are the largest security solutions provider in the state. With operations on Oahu, Kauai, Maui and the Big Island, we protect nearly 25,000 residential and commercial customers.
History
Alert Alarm Hawaii’s service to the islands started in 1962 with two employees. Since that time, we have grown to approximately 150 employees monitoring nearly 25,000 systems.
We have become one of the largest full-service security companies in Hawaii and one of the largest independent security companies in the United States.
We pride ourselves on being one of the few security solutions companies to be locally owned and operated in the state of Hawaii, and the only one to operate our own local monitoring center, certified by both the Department of Defense and Underwriter's Laboratories (UL).
Service Area
Our coverage of service ranges throughout the islands of Oahu, Maui, Kauai, and the Big Island.
Why Choose Alert
We are a local company with approximately 150 employees, we are the largest security company in Hawaii with services statewide since 1962, and we have the high standards of quality in all that we do!
COMPANY SIZE
100 to 499 employeesINDUSTRY
Manufacturing - Other
EMPLOYEE BENEFITS
Paid Sick Days, 401K, Life Insurance
FOUNDED
1962
WEBSITE
http://www.alertalarmhawaii.com/