Price Desk Administrator

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

What You Can Expect

Position is responsible for managing, coordinating, and administering sales contracts and pricing. This includes implementing and maintaining customer pricing based on negotiated contracts in the ERP system, expediting order exceptions, and handling credit/rebill requests due to pricing in addition to the below.

This is an hourly, non-exempt position with an expected compensation range of $18.88 to $25 per hour, plus target bonus.

How You'll Create Impact

• Troubleshoots designated accounts and resolves pricing issues per terms of contract following Zimmer Biomet's policies.
• Prepares RFP, contract template, process specifications, and other exhibits that may be required.
• Monitors renewals of contracts, follows up on existing contracts, revises contracts when necessary.
• Researches and approves price discrepancies on error screen on a daily basis.
• Creates customized price lists for customer proposals and distributors upon request.
• Serves as primary point of contact for field sales questions regarding price issues as well as prepare margin review reports for assigned Corporate Sales Director.
• Ensures that signed pricing agreement is followed and that agreed upon pricing is loaded accurately.
• Provides guidance to internal team members & Field-Based Customer Service around documentation, billing and price points.
• Review and determine disposition of invoice credits and rebills due to pricing.
• Run monthly reports for Finance to accrue for admin fee and/or rebate per contract terms.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out

• Ability to acquire and maintain product knowledge across all product lines and manage all relationships by using tact, diplomacy, and phone etiquette.
• Ability to communicate, both verbally and in writing to internal corporate and field-based sales organization.
• Ability to enforce company policy and ensure contract adherence.
• Requires the ability to read and interpret pricing contracts and follow prescribed processes to proactively maintain customer pricing, striving to eliminate pricing errors.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be attentive to detail and able to effectively balance multiple competing priorities according to deadlines and business needs.
• Have advanced Microsoft Excel skills, intermediate Word processing skills, and the ability to manage Microsoft SharePoint Documents.

Education and Experience

• HS diploma or GED is required; Bachelors degree or greater in business, finance, accounting, or related field is preferred.
• 0-2 years of relevant work experience; 5+ years in supporting sales, contracts, project management, or pricing is preferred.
• Microsoft Excel proficiency required; Experience using VLUs, Pivots, or Power BI is preferred.
• Experience working within the medical device industry or in a customer service role is preferred.
• Experience with Infor XA Powerlink or AS400 is preferred.

Travel Expectations

• Less than 5%

EOE/M/F/Vet/Disability

This is an hourly, non-exempt position with a compensation range of $18.88/hr to $25/hour, plus target bonus