Senior Associate, Customer Experience At PwC, our people in customer consulting specialize in providing consulting services focused on customer-related strategies and initiatives. These individuals analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialize in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.The Opportunity As part of the Pricing, Promotions, and Revenue Management team you will lead client engagement teams on strategy and technology projects that drive revenue growth. As a Senior Associate, you will cultivate self-awareness through feedback and reflection while applying critical thinking to navigate complex business issues and deliver exceptional outcomes. This role offers the chance to work with leading CPG companies, enhancing their Net Revenue Management capabilities and transforming their commercial functions through strategic consulting and technology-driven solutions.Responsibilities Analyze complex business challenges to drive revenue growthEnhance Net Revenue Management capabilities for clientsTransform commercial functions through strategic consultingBuild and maintain resilient relationships with CPG companiesMentor junior team members to promote professional growthWhat You Must Have Bachelor's DegreeAt least 3 years of experience in revenue growth management, pricing strategy, promotional analytics, or consulting workWhat Sets You Apart Proven experience in pricing and revenue managementDemonstrating leadership in client engagement teamsApplying critical thinking to ambiguous situationsUtilizing diverse tools for actionable insightsHaving prior experience with CPG companies or top-tier consulting firmsCommunicating clearly to influence stakeholdersAdapting behavior to build professional relationshipsUpholding ethical standards in business conductEmbracing diverse experiences to expand perspectiveDemonstrating knowledge of NRM and PPRM practicesPossessing proven analytical and technical aptitudeProven ability to lead cross-functional teamsDemonstrating competence in analytical tools and data visualization platformsHaving direct project experience in Pricing, Promotions, or Revenue Management for consumer goods or retail clientsTravel Requirements Up to 60%The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.#J-18808-Ljbffr