Primary Care Call Center Outreach Agent

Position Title: Primary Care Call Center Outreach Agent

Department: Primary Care

Reports To: As assigned by Program Director

POSITION SUMMARY

The Primary Care Call Center Outreach Agent is responsible for health education and outreach. This position requires managing a high volume of inbound and outbound calls. Provides education and navigates patients through referrals from government and non-profit organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others, and follow-up to increase awareness and utilization of Tarzana Treatment Centers services for the community.

HOURS

8 hours per day / 5 days per week

CATEGORIES OF DUTIES

• Promotes Health Education throughout the community, solicits and assesses patients' interest in program participation and assures that patients meet the eligibility criteria as specified by the program objectives.
• Conducts structured, scheduled educational outreach sessions covering approved topics to foster awareness of healthcare services.
• Manage and navigate a high volume of inbound and outbound calls in a timely manner with excellent customer service.
• Identify patients' needs and recommend pertinent information and referral services for medical, social, and emotional support.
• Collect and input accurate patient data into Tarzana Treatment Centers databases.
• Updates curricula for health education.
• Establishes and keeps the directory of information regarding available programs, services, contact persons, and avenues of access in the community, and trends of knowledge regarding health services.
• Assists with orienting new Health Educators to program's policies and procedures.
• Develops and submits accurate reports regarding outreach sessions, patient information, and other information as needed.
• Performs other duties as assigned by Supervisor, Director, and/ or Administration.

EDUCATION/ EXPERIENCE

• High School diploma required.
• Valid California driver's license and insurance.
• Bi-lingual English/ Spanish a plus.

SETTING

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation, and disability in its hiring practices.

ADA REQUIREMENT

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.

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8:00AM-4:30PM