Primary Care Coordinator (10834)

JOB TITLE

Primary Care Coordinator

REPORTS TO

Clinical Nurse Manager

SUPERVISION EXERCISED

N/A

FLSA STATUS

Non-Exempt

SALARY RANGE

$35.00 - $50.00

JOB SUMMARY

The Primary Care Coordinator will utilize care coordination, case management, and resource management with the purpose of improving the patient's health, reducing healthcare costs, and improving the patient's healthcare experience. The Primary Care Coordinator will collaborate with the patients Primary Care Provider, the NOTCH clinics, outside entities, and community health partners to help the patient achieve their healthcare goals. The Primary Care Coordinator will focus on medical, mental health, substance use, and social determinants of health. The Primary Care Coordinator will use EMR functionality, NOTCH Partnerships, and referrals to identify high risk/high need patients,

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interacts with patients and members of the care team to provide a range of care services. Specific duties and responsibilities include:

• Act as the NOTCH liaison to 3rd party payers and be responsible for medication authorizations.
• Scan and route incoming documents to the appropriate NOTCH employees.
• Track diagnostic imaging orders.
• Perform transition of care phone calls.
• Medication reconciliation.
• Collaborate with community partners including but not limited to: home health, designated agencies, skilled nursing facilities, long term care facilities, assisted living facilities, Age Well, Support and Services at Home (SASH), and hospitals.
• Participation in NOTCH Patient Centered Medical Home initiatives.
• Patient education.
• Disease management support.
• Manage a caseload of patients.
• Engage patients in self-management action planning.
• Provide health coaching.
• Assist patients with social determinants of health, including but not limited to: housing, food, and transportation to medical appointments.
• Update the medical record including medications and medical history.
• May execute organization approved standing orders per written procedure.
• Coordinate care with specialists and external disease management organizations.
• Comply with all documentation requirements, including progress notes, computer data entry, releases of information, treatment, and case management plans.
• Participate in Quality Improvement projects under the direction of the Care Coordination Team Manager. Participation may include participating in a new process or change, providing feedback to the tests of change, and providing suggestions for the next tests of change.
• Assesses own educational needs in terms of knowledge necessary to the job position and works with the supervisor to create a professional development plan to address knowledge gaps.
• Participate in training sessions.
• Participate in community events.
• Conducts home visits for care coordination, case management, and duties within the scope of practice as determined by the Vermont State Board of Nursing.
• Performs other functions or duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong written and verbal skills.
• Good time management, organizational, and problem solving skills.
• Ability to present in a professional manner benefiting the organization.
• Willingness to work flexible hours.
• Ability to seek supervision when needed or appropriate.
• Ability to work as a member of an interdisciplinary team and in an interagency collaboration.
• Strong interpersonal skills (proficiency in interviewing, basic negotiation, and mediation)
• Strong computer skills (Microsoft Office - Word, Excel).

EDUCATION

Bachelor's Degree in Nursing or equivalent health-related field preferred

EXPERIENCE

Three years' experience in clinical setting preferred

CERTIFICATE/LICENSE

Registered Nurse

Basic Life Support (BLS) certification required or ability to obtain certification

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

MACHINERY AND EQUIPMENT USED

Personal computer and printer, copier, calculator, telephone, and facsimile machine

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All applicants made a conditional offer of employment must cooperate fully with background investigations. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Reviewed with employee by:

________

Manager's Name Date

Received and accepted by:

________

Employee's Name Date

NOTCH is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.