Principal Application Administrator

Principal Application Administrator

Salary

$96,353.40 - $140,848.32 Annually

Location

Los Angeles, CA

Job Type

Full-Time

Remote Employment

Flexible/Hybrid

Job Number

R9553A

Department

82000 - COURT TECHNOLOGY SERVICES

Division

82507 - CTS BUSINESS ANALYSIS & SUPPORT STAFF

Opening Date

10/08/2026

Closing Date

11/2/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Position Description

The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Court's 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large.

Accessible career paths, a healthy work-life balance, job stability, and comprehensive total rewards including generous pay and benefits, a robust public sector pension, and Court matched 401K/457 individual savings plans, are just some of the values that the Court offers to every member of its thriving workforce. Plan your future with the Los Angeles Superior Court - connect with us today.

ABOUT THE POSITION

The Principal Application Administrator plays a pivotal role in configuring, maintaining, and optimizing the Court's enterprise-level software applications. This position ensures that complex business processes are accurately supported through thoughtful configuration, disciplined access management, and responsive issue resolution. Beyond technical execution, the role provides day-to-day guidance to junior staff, supports project leadership, and collaborates closely with internal teams and external partners to safeguard the confidentiality, integrity, and availability of critical systems. From developing test plans and validating new releases to monitoring application health and coordinating vendor support, this administrator helps keep the Court's applications stable, secure, and aligned with evolving operational needs. The position also contributes to continuous improvement efforts, evaluates workflow impacts, and strengthens the Court's ability to deliver reliable, user-centered technology services. This is an exciting opportunity for a seasoned professional to blend hands-on application expertise with leadership, problem-solving, and cross-functional coordination in a dynamic environment. For a detailed job description, click here. Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin.

Key responsibilities:

• Application Configuration & Process Alignment - Oversee and perform the configuration of enterprise applications to support complex business processes. Implement configuration updates driven by customer feedback, operational changes, or evolving business practices.
• User Access Administration - Administer and review user accounts to ensure roles and permissions align with job responsibilities, maintaining secure and appropriate access across all applications.
• Application Issue Resolution - Identify, analyze, and resolve application issues reported by users. Create, update, and manage support cases to help vendors or internal teams replicate problems and deliver effective solutions.
• Testing & Release Validation - Develop test cases, scenarios, and plans for new releases. Oversee functional testing, document results, report defects, and create training materials to support successful deployment.
• Application Health Monitoring - Monitor application performance and processing health, identify system errors, and take corrective action to maintain reliable and efficient operation.
• Task Leadership & Staff Support - Assign daily tasks, provide work instructions, and review outputs for junior staff. Serve as a project substitute for the supervisor when needed and assist in evaluating prospective employees.
• Partner & Vendor Coordination - Coordinate work with internal teams and external partners to ensure the confidentiality, integrity, and availability of applications and organizational data.

THIS IS A TELEWORK ELIGIBLE OPPORTUNITY

This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.

SELECTION REQUIREMENTS

To qualify, you must meet one of the following options at the time of application:

• OPTION I: 9+ years' experience in applications administration, including specific experience with the suite or portfolio of solutions within the span of control.
• OPTION II: Associate's degree* in information technology, computer science, management information systems, or related field; -AND- 7+ years' experience in applications administration, including specific experience with the suite or portfolio of solutions within the span of control.
• OPTION III: Bachelor's degree* in information technology, computer science, management information systems, or related field; -AND- 5+ years' experience in applications administration, including specific experience with the suite or portfolio of solutions within the span of control.
• OPTION IV: Masters degree* in information technology, computer science, management information systems, or related field; -AND- 3+ years' experience in applications administration, including specific experience with the suite or portfolio of solutions within the span of control.
• To qualify for Options that require educational credentials, you must attach the required documentation to your application. For more information, please visit the Applicant Support page.

Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g., working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.

DESIRABLE QUALIFICATIONS

• industry-recognized certifications that demonstrate structured service management, project coordination, business analysis, application configuration expertise, or advanced customer support practices.
• Experience identifying inefficiencies in business processes and proposing configuration or workflow improvements that reduce manual effort, improve data quality, or enhance user experience.
• Demonstrated ability to coordinate multi-team release activities, including communicating impacts, preparing users for changes, and ensuring smooth transitions during upgrades or major deployments.
• Skill in designing or refining complex reports, queries, or data extracts that support decision-making, compliance, or operational transparency.
• Proven ability to create clear, comprehensive documentation for configurations, troubleshooting procedures, test plans, or training materials that improve team consistency and knowledge transfer.
• Experience communicating effectively during high-impact incidents, including summarizing technical findings for non-technical audiences, coordinating with stakeholders, and maintaining calm, structured problem-solving under pressure.

APPLICANT SUPPORT & INFORMATION

Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE.

Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click HERE.

WHAT TO EXPECT AFTER APPLYING

This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:

EVALUATION: Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.

ELIGIBILITY: Applicants who best meet job-related qualifications will be placed on an eligible list which will remain active for approximately six (6) months and may be invited to participate in a selection interview. Other vacancies may be filled using this list.

Questions regarding this posting may be e-mailed to MPenate@lacourt.ca.gov.

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Los Angeles Superior Court is an equal opportunity employer.

MegaFlex Benefit Plan

Benefits may be purchased using a tax-free monthly benefits allowance of 14.5% or 17% of the employees monthly salary or $1,300.00, whichever is greater. The percentage is based on employees years of service. If the monthly cost of the benefits selected is less than the monthly allowance, the employee receives the difference as additional taxable pay. For detailed plan information, click here.

Insurance

The MegaFlex plan includes a robust range of insurance options, including medical, dental, disability, life, and AD&D insurance.

Flexible Spending Accounts

Employees may contribute up to $266 per month into a tax-free Health Care Spending Account and up to $400 per month tax-free into a Dependent Care Spending Account. The Court contributes up to $375 per month to the Dependent Care Spending Account.

Leave Benefits

Annual Leave - Instead of traditional sick and vacation leave, employees earn 10 days of annual leave per year and may buy up to 20 additional days of annual leave.

Holidays - 14 days per year.

Bereavement leave

Retirement

Savings Plan (401k) - Optional tax-deferred supplemental retirement plan that includes a County match up to 4% of employees salary.Deferred Compensation Plan (457) - Optional tax-deferred supplemental retirement plan that includes a County match of up to 4% of employees salary.

Retirement Pension Plan administered by the Los Angeles County Employees Retirement Association (LACERA).

If the candidate is a "new member" of the Countys defined benefit plan (LACERA) on or after January 1, 2013, that persons pension will be limited under the Public Employees' Pension Reform Act (PEPRA). For these purposes, a "new member" is someone who first becomes a member of LACERA on or after January 1, 2013 - that is, someone first employed by the County on or after December 1, 2012 - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. For further information, visit lacera.com.

Other Benefits:

The Commuter Benefit Plan (CBP) - Allows employees to pay for eligible public transit expenses using pre-tax dollars (up to IRS limits).

Employee Assistance Program (EAP)

Tuition Reimbursement - The Tuition Reimbursement Program provides eligible employees with tuition assistance (maximum $2000 per fiscal year) for courses toward a degree program at an accredited college and/or university. The program is intended to support the ongoing development of a highly effective workforce at the Court.

The information contained herein concerning the benefit package available to incumbents in this classification is based on an employees appointment to a full-time, permanent position in the Court service in this class. The specific benefit package any individual employee may receive is subject to change based on that employees particular employment status and payroll title.

01

INSTRUCTIONS: The information you provide on this application and supplemental questionnaire will be evaluated to determine your eligibility to participate in the next phase of the recruitment process. Please be as specific as possible and include all information as requested. A resume or a reference to a resume will not be accepted in lieu of a complete application and questionnaire, or considered in determining your eligibility to participate in the next phase of the recruitment process. Incomplete responses, false statements, omission of a material fact, or partial information can result in disqualification from the examination process.

• Please check the box to indicate you have read and understand these instructions.

02

EDUCATION VERIFICATION: If your qualifications include a degree, a legible copy of your diploma or transcripts (unofficial transcripts are acceptable) must be attached to the application to receive credit. You may also email a copy to mpenate@lacourt.ca.gov.

• Please check the box to indicate you have read and understand this requirement.

03

Please describe your experience configuring, maintaining, and administering complex, enterprise-level software applications. In your response, include the following information. If no experience, indicate "N/A.":

a) The name of your employer where you gained the experience.

b) The specific software applications you managed.

c) Your exact duties.

04

A user requests elevated access rights to an application. How do you evaluate and implement such requests while ensuring compliance with security standards and organizational policies? Can you share an experience where you had to resolve a security or access-related issue? If no experience, indicate "N/A."

05

Describe one or two major projects you have worked on in the past 3 years where you played a lead role. For each project, please include your employer name, the system or program involved, and how you handled the following duties. If no experience with a specific duty, indicate "N/A":

a) Test Plans: Describe how you created and maintained a test plan to ensure the program or configuration was working successfully.

b) Defect Management: Describe how you managed a defect log and worked directly with a vendor or development team to confirm that fixes were made in a timely manner.

c) Stakeholder Updates: Describe how you provided project status and task updates to stakeholders.

06

Describe two times you triaged a moderately complex issue in the system and were able to determine the root cause of the issue. In your response, include the following information. If no experience, indicate "N/A.":

a) Tell me what the problem was, how you analyzed the issue, and how you isolated the root cause.

b) Explain how you resolved the issue.

07

Tell me a situation where a stakeholder sent in a request to update the system with a business need and you had to work independently on the problem to determine the best feasible configuration option. If no experience, indicate "N/A."

08

Describe your hands-on experience using the Enterprise Justice EJ Odyssey Case Management System (CMS). In your response, include the following information. If no experience, indicate "N/A.":

a) The name of your employer where you gained the experience.

b) The specific tasks you performed within the system.

09

Describe your experience developing reports, dashboards, or performing data analysis to support business operations or decision-making. In your response, include the following information. If no experience, indicate "N/A.":

a) The name of the employer where you gained the experience.

b) The reporting, dashboard, or data analysis tools used.

c) The types of reports, dashboards, or analyses you created.

d) How the reports, dashboards, or analyses were used by stakeholders to support business operations or decision-making.

10

Describe a work situation where you led a series of discussions with a cross-functional team at your work to solve a complex problem or to determine the best solution for a business problem using a configuration method in your system. In your response, include the following information. If no experience, indicate "N/A.":

a) Describe the problem and explain the strategies you utilized to communicate effectively with the group and drive towards a common solution.

Required Question

Employer Superior Court of California County of Los Angeles

Address 111 N. Hill Street

Room 203

Los Angeles, California, 90012

Website https://www.lacourt.ca.gov/