Corporate Services
Fully Remote
Full time
Glen Allen Virginia United States
Corporate Services
Corporate Services
City
Glen Allen
Country
United States
State/Province
Virginia
About This Role
RGP is seeking a Principal Functional Consultant for Strategic Portfolio Management (SPM) to join our growing ServiceNow Practice. This senior, client-facing role leads portfolio and work management transformation, functional solution design, and value realization across complex ServiceNow engagements.
The Principal Functional Consultant serves as a trusted advisor to executives, portfolio leaders, product owners, program and project leaders, enterprise Agile teams, resource managers, and delivery teams. This individual translates strategic objectives and operating-model requirements into scalable ServiceNow solutions that help clients prioritize investments, allocate resources, manage work, and measure business value.
Base Pay Range: $160,000 - $180,000
Other Compensation: Incentive Compensation
- As part of our hiring process, individuals who are selected for employment will be required to complete a visual identity verification as part of initial screening along with standard identity verification process, such as I-9 submission, as part of the onboarding process.*
What You Will Work On
Client Advisory & Transformation Strategy
- Lead executive interviews, discovery sessions, maturity assessments, and design workshops to define strategic portfolio management objectives, desired outcomes, priorities, and transformation roadmaps.
- Assess current-state portfolio structures, governance models, investment processes, intake channels, funding practices, delivery methodologies, resource management, reporting, and supporting technologies.
- Develop practical future-state recommendations that align strategy, investments, capacity, funding, delivery, and value measurement.
- Advise clients on ServiceNow SPM leading practices and out-of-the-box-first design across Strategic Planning Workspace, Portfolio Planning, Demand Management, Project Portfolio Management, Project Workspace, Resource Management Workspace, Enterprise Agile Planning, Collaborative Work Management, financial planning, roadmaps, goals, and reporting and analytics.
- Help clients establish scalable portfolio operating models encompassing demand intake, evaluation, prioritization, approval, funding, execution oversight, and benefits realization.
Functional Solution Design
- Define the functional solution architecture in partnership with solution and technical architects, including portfolio structures, goals, investments, demands, programs, projects, products, resource plans, financial plans, work items, roadmaps, governance workflows, and performance measures.
- Translate business needs into clear epics, user stories, process flows, functional requirements, acceptance criteria, decision logs, and traceable design documentation.
- Design intake and prioritization models that support consistent evaluation of ideas, demands, projects, products, and other investment requests.
- Define functional requirements for business cases, scoring models, approval paths, planning scenarios, funding decisions, cost and benefit tracking, resource capacity, allocations, and forecasting.
- Design delivery models that support project, product, Agile, hybrid, and collaborative work while maintaining appropriate enterprise governance and visibility.
- Facilitate design decisions by presenting alternatives, benefits, constraints, risks, and downstream impacts while protecting platform sustainability and upgradeability.
- Define reporting, dashboards, key performance indicators, and value measures that provide visibility into portfolio health, investment performance, delivery progress, resource utilization, financial performance, and strategic alignment.
Delivery Leadership & Governance
- Provide functional leadership throughout the engagement lifecycle-from discovery and strategy through design, configuration, testing, deployment, adoption, and optimization.
- Partner with client product owners and delivery teams to establish and manage a prioritized backlog aligned with agreed business outcomes and implementation scope.
- Guide configuration reviews, sprint demonstrations, functional testing, user acceptance testing, readiness activities, training, knowledge transfer, and adoption planning.
- Ensure functional deliverables are complete, consistent, traceable, high quality, and aligned with client objectives and RGP delivery standards.
- Provide functional governance across workstreams, proactively identify scope, process, data, and design risks, and partner with project leadership to resolve issues.
- Collaborate with architects, developers, integration specialists, data specialists, UX practitioners, testing teams, change leaders, and client stakeholders to deliver cohesive solutions.
- Define functional requirements for integrations with financial, human capital management, Agile delivery, timekeeping, collaboration, and other enterprise systems.
Adoption, Optimization & Value Realization
- Establish adoption and value-realization measures, including intake effectiveness, prioritization quality, planning cycle time, delivery predictability, capacity utilization, investment performance, benefits realization, and stakeholder satisfaction.
- Help clients define governance bodies, decision rights, roles, responsibilities, operating cadences, and performance-review processes needed to sustain the SPM solution.
- Identify opportunities to simplify processes, improve data quality, increase adoption, reduce manual effort, and expand the business value of the ServiceNow platform.
- Develop optimization roadmaps that sequence near-term improvements and longer-term maturity objectives based on business value, organizational readiness, dependencies, and platform capabilities.
- Advise clients on the responsible use of Now Assist, AI-powered capabilities, automation, and emerging ServiceNow functionality within portfolio and work management processes.
Practice Leadership & Business Development
- Build trusted relationships with client sponsors and stakeholders and communicate effectively with both executive and working-level audiences.
- Mentor Business Process Consultants and other functional team members, providing coaching, design guidance, and quality oversight.
- Contribute reusable methods, process models, accelerators, quality standards, demonstrations, and SPM thought leadership to the RGP ServiceNow Practice.
- Support pre-sales discovery, solution-shaping workshops, demonstrations, estimates, proposals, presentations, and Statements of Work requiring SPM functional expertise.
- Help identify opportunities for continued improvement, expanded platform adoption, and additional client value.
What You Will Bring
ServiceNow and SPM Experience
- 5+ years of experience working with the ServiceNow platform, including significant functional leadership on SPM implementations or optimization programs in complex enterprise environments.
- Broad knowledge of the ServiceNow SPM product suite, with demonstrated depth in several areas such as strategic planning, demand and portfolio management, project or product delivery, enterprise Agile planning, resource management, or financial planning.
- Demonstrated ability to translate business strategy, operating-model requirements, and portfolio-management practices into sustainable ServiceNow solutions.
- Experience leading multi-stakeholder discovery, process redesign, requirements definition, functional design, testing, and adoption activities.
Portfolio and Work Management Experience
- 8+ years of experience in portfolio management, program or project management, product management, enterprise Agile delivery, resource management, financial planning, business transformation, management consulting, or a closely related discipline.
- Strong understanding of portfolio operating models, including strategic alignment, investment planning, idea and demand intake, business cases, prioritization, governance, funding, capacity planning, execution oversight, and value realization.
- Experience supporting project, product, Agile, hybrid, or collaborative work-management methodologies.
- Knowledge of portfolio and delivery measures such as strategic alignment, return on investment, cost, benefit, risk, capacity, utilization, delivery performance, and realized value.
- A bachelor's degree or equivalent practical experience.
Consulting & Leadership Skills
- Trusted-advisor presence with the judgment to challenge constructively, align diverse stakeholders, and guide decisions through ambiguity.
- Demonstrated ability to connect strategic objectives and business outcomes to ServiceNow capabilities, implementation priorities, performance measures, and a sustainable roadmap.
- Exceptional executive communication, presentation, facilitation, and written documentation skills.
- Strong consulting mindset with experience presenting options, recommendations, benefits, constraints, risks, and implementation considerations.
- Ability to lead cross-functional teams and collaborate effectively with business leaders, architects, developers, integration specialists, testing teams, change leaders, and client product owners.
- Proven ability to build trusted client relationships, mentor team members, and promote consistent functional delivery standards.
- Ability to manage competing priorities and contribute effectively across multiple client, delivery, and practice initiatives.
Certifications
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM) preferred.
- Candidates with comparable SPM implementation experience should be willing to obtain and maintain the required ServiceNow credentials.
Preferred Qualifications
- Experience with Strategic Planning Workspace, Portfolio Planning, Demand Management, Project Workspace, Resource Management Workspace, Enterprise Agile Planning, Collaborative Work Management, financial planning, scenario planning, roadmaps, goals, and SPM reporting and analytics.
- Experience designing or improving enterprise portfolio management, product operating models, transformation management offices, or project management offices.
- Experience defining requirements for integrations with ERP, financial management, human capital management, Agile planning, timekeeping, or collaboration platforms.
- Experience with Now Assist, AI-powered capabilities, predictive intelligence, workflow automation, and advanced analytics in the ServiceNow platform.
- Portfolio, project, product, Agile, change management, or process improvement credentials such as PfMP, PMP, PgMP, SAFe, Scrum, Prosci, Lean, or Six Sigma.
- Experience supporting proposals, solution demonstrations, estimates, executive presentations, and strategic pursuits within a consulting organization or ServiceNow partner.
- Experience across multiple industries, including financial services, healthcare, manufacturing, technology, energy, consumer products, or the public sector.
What You Can Expect
- An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
- Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.
- Total Rewards based on eligibility include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off, Paid Holidays and Paid Sick Time (in geographies where legally required).
What We Do
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.
Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It's time to rethink how work gets done. Dare to Work Differently with RGP.
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
Apply Now
RGP Awards and Accolades
2022
Forbes
World's Best Management Consulting Firms
2021
Forbes
America's Best Mid-Sized Employers
Forbes
Best Management Consulting Firms
2020
Forbes
America's Best Mid-Sized Employers
Best Companies Group and Texas Monthly
Best Companies to Work For in Texas
2019
Forbes
America's Best Mid-Sized Employers
Best Companies Group and Texas Monthly
Best Companies to Work For in Texas
Netsuite
BPO Partner of the Year