Advertising Operations, Artificial Intelligence (AI), Broadcasting, Budget Management, Business Development, C Programming Language, Communication Skills, Consulting, Customer Relations, Customer Support/Service, Delivery Management, Diversity, Environmental Impact, Media Buying and Planning, Media Campaigns, Media Production, Multitasking, Package Layout Design, Political Campaign, Presentation/Verbal Skills, Project/Program Management, Public/Media/Press/Analyst Relations, Quality Control, Quality Management, Resource Management, Sales, Sales Presentation, Strategic Planning, Team Player, Time Management, Writing Skills
About You
You have extremely strong project management skills and instincts. You excel at managing customer delivery from initial project ideation through successful completion. You're a seasoned professional who thrives at the intersection of campaigns, paid media, and customer relationships — and you're an excellent communicator, both in presenting clearly and listening carefully to what customers and teammates actually need. You're comfortable leading and collaborating with technical teams, and you're genuinely obsessed with how AI is changing the way this work gets done.
About the role
You’ll be the operational backbone ensuring our paid media and creative production work delivers maximum value to customers— on time, on budget, and at the quality our customers expect. You’ll serve as a primary point of contact for customer relationships, the final sign-off on customer-facing materials, and a key voice in how we grow the paid media practice. This role blends project management and strategic thinking in a fast-paced, high-impact environment. You’ll be instrumental in scaling our paid media team while maintaining quality and customer service.
We value in-person collaboration and expect employees to work regularly from our Chicago office. Washington, D.C.-based and exceptionally qualified remote candidates will also be considered.
Responsibilities
- Manage multiple projects from kickoff to delivery, ensuring timelines, quality, and customer expectations are met.
- Oversee quality control for creative and trafficking, and coordinate delivery of platform-ready and broadcast-ready materials to customers.
- Collaborate with media buyers and creative teams to scope work, allocate resources, and resolve technical or operational issues.
- Lead customer calls and presentations, guiding teams through paid media strategy, creative direction, and performance insights.
- Improve and scale internal project management.
- Work closely with technical teams to incorporate AI tools into paid media and creative workflows.
- Support business development by leading sales pitches and assembling packages that meet customer needs.
- Identify opportunities to strengthen customer relationships and expand support.
Qualifications
- 10+ years of experience in political campaigns, paid media, or consulting
- Familiarity with media buying and ad operations (digital and/or TV), or close collaboration with media teams.
- Proven project management skills in fast-paced, deadline-driven environments.
- Experience managing high-stakes customer relationships
- Comfortable working with technical teams; curious about using AI and data to improve political work.
- Excellent written and verbal communication skills, with confidence presenting insights to senior stakeholders.
You don't need a degree to work here. You just need to excel at managing complex paid media projects and building strong customer relationships.
Benefits
- Premium health insurance
- Unlimited PTO and paid federal holidays
- 401k match
Tavern Research is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.