Waters Corporation is currently leading a search for a Principal Credit and Collections Analyst to join our organization. The focus areas of this position will be to evaluate customer credit lines, drive collections activities on a portfolio, identify/resolve customer disputes and provide regular updates to management regarding the portfolio. The position will also be responsible for identifying potential bad debts and making recommendations to address them.
Responsibilities
• Gather and analyze financial information to make decisions about credit lines for customers in the portfolio (using sources like Dun & Bradstreet, bank references, trade references, public financial information, relevant news articles); stay up to date on external best practices and share with team members.
• Manage collections process for assigned demanding portfolio: ensure customers have received their invoice(s), seek to resolve problems, and confirm payment timing.
• Identify and resolve customer disputes leveraging the appropriate cross-functional stakeholders; maintain active, cross-functional relationships.
• Proactively collaborate with Waters’ Sales and Service teams to evaluate extended payment term requests for potential orders; suggest opportunities to expand business through the use of credit terms to management.
• Train new hires on relevant systems and processes.
• Provide excellent customer service to Waters’ customers.
• Ensure daily invoices required to be uploaded in a customer portal are completed each day, handle all rejections, and provide feedback to the Digital Commerce team to improve the process.
• Identify potential bad debts within the portfolio, assist less experienced peers and summarize for management.
Other duties as required by management.
Qualifications
Education: Bachelor’s degree in Finance, Accounting, or a Business-related specialty a plus
Experience: 10+ years of relevant experience in a comparable industry with emphasis on all facets of Accounts Receivable including a general understanding of the Order-to-Cash cycle, cash applications, dispute management, invoicing, collections, and commercial credit management.
Employee Success Model Requirements:
• Demonstrated end-to-end process thinking and creative problem-solving skills.
• Strong oral and written communication skills.
• Formal credit certifications or professional collections certifications a plus.
• Experience operating in SAP and project management experience are a plus.