Principal Consultant, Strategic Decision Support – Quality/Patient Experience

Responsibilities:

• Consultation: Viewed by executive clients and leaders as a trusted advisor. Actively coaches clients on projects that have an impact on project success and beyond. Understands broader client context to enable greater impact in current project and strengthen platform for future collaboration. Partners with executive clients to build organizational commitment to action.
• Insight Generation: Successfully structures ill-defined problems. Develops problem solving approaches and frameworks that lead to powerful solutions with application beyond immediate project.
• Problem Solving: Provides thought leadership in developing analytic models that solve complex problems, incorporating knowledge of client context, and drawing on client expectations and broad industry knowledge. Effectively leads the team’s problem solving by helping colleagues focus on the most critical issues, continuously refining hypotheses, and challenge assumptions as appropriate.
• Results: Leads overall project(s) to meet project objectives and broader organizational goals. Develops work plans that reflect sound hypothesis-based problem solving, thorough understanding of project objectives and milestones, market dynamics, client factors, and industry trends. Ensures consistent focus on high value-added activities and delivery of innovative and powerful solutions.
• Teamwork: Creates an energizing, high functioning work environment. Consistently leads with openness, approachability and accessibility; is a trusted confidant. Models trust and transparency by sharing their own challenges in the spirit of humility and learning.
• Communication: Creates a range of compelling communications that clearly deliver even the most complex messages and tell stories that motivate clients to action. Influences client thinking by thoughtfully considering the optimal sequence, format and structure of communications
• Quality Assurance: Work product reflects a consistent focus on accuracy, reliability and completeness.
• Continuous Improvement: Plays a valued coaching and mentoring role with colleagues within and beyond project teams. Builds a productive feedback culture by giving frequent, actionable feedback, and ensuring that recipient understands and can apply the feedback. Consistently seeks feedback and acts upon it. Seeks to learn and leverage the most effective tool, technology, and analytical solution as appropriate to the task. 
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education or Equivalent Experience:

• Bachelor's degree is required. 
• Education Specialization: Business, Statistics, Information Technology, Healthcare Management or related field. 
• 7+ years of progressive experience in data analysis, strategy development, and stakeholder engagement, preferably in a healthcare or academic setting, with a proven track record of independently leading projects from concept to execution, and coordinating with cross-functional teams, is required.
• Master's degree is preferred.