Principal Enterprise Data Analyst

We are seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management (MDM), Customer 360, and Reference Data initiatives. This is a dual-mandate leadership role designed for a battle-tested professional who combines rigorous program governance with the organizational change expertise required to drive large-scale data transformation programs from strategy through execution.

The ideal candidate brings deep Big 4 consulting roots and a track record of turning complex data quality and governance challenges into measurable business outcomes.

Duties & Responsibilities:
Strategic Data Enhancement - Designs and oversees the implementation of cutting-edge enhancements for enterprise data quality, management, and storage. Leads high-impact initiatives to revolutionize data profiling, exception reporting, and issue resolution for the Enterprise Data Warehouse. Architects advanced analytics dashboards to transform business intelligence capabilities and partners with executive management on strategic data projects. Develops predictive analytics models to support data-driven decision-making across the organization.
Enterprise Business Support and Leadership - Develops and implements enterprise-wide data governance policies and procedures, ensuring alignment with regulatory requirements and industry best practices. Facilitates executive-level discussions to identify and prioritize areas for improvement in data management capabilities. Oversees the design and execution of comprehensive data validation processes for critical reporting, ensuring data integrity and reliability for executive decision-making. Leads, mentors, and develops a team of consultants, fostering a culture of innovation and continuous learning.
Strategic Business Planning and Innovation - Collaborates with Sr leaders to develop and implement the Bank's long-term data management and analytics strategy. Leads cross-functional initiatives to integrate advanced data management practices across all business units. Serves as the Bank's thought leader on emerging technologies and trends in data management, analytics, and risk management within the financial services industry. Represents the Bank at industry conferences and forums, establishing the organization as a leader in data-driven risk management.
Enterprise Documentation and Knowledge Management - Establishes best practices and oversees the creation and maintenance of enterprise-level technical documentation for the Data Warehouse. Develops strategies for creating and maintaining centralized business-critical reports that drive executive decision-making. Implements knowledge management systems to ensure the dissemination of data management expertise across the organization.

Qualifications:

Bachelor's Degree and 8 years of experience in Data Management, Data Analytics, Enterprise Risk Management OR High School Diploma or GED and 12 years of experience in Data Management, Data Analytics, Enterprise Risk Management

Experience

• 15+ years of progressive experience in program management and/or change management, with at least 8 years focused on enterprise data programs
• Mandatory Big 4 consulting experience (Deloitte, PwC, EY, or KPMG) with demonstrated client delivery leadership
• Proven delivery ownership of MDM, Customer 360, or Reference Data programs at Fortune 500 or large enterprise scale
• Experience running data councils and data forums with the ability to handle LOB leadership
• Deep hands-on experience leading data programs & data quality remediation programs including scoping, execution, and measurement
• Track record of directly engaging and influencing C-suite executives across multiple organizations or engagement contexts 

Skills & Competencies

• Mastery of program management methodologies (PMI, SAFe, Agile, Waterfall, hybrid) and change management frameworks
• Exceptional executive communication and presentation skills — ability to create board-ready decks, briefing documents, and executive narratives with minimal guidance
• Strong command of data management concepts including data governance, metadata, data lineage, master data hierarchies, and golden record strategies
• Advanced stakeholder management skills with the ability to navigate complex organizational dynamics, competing priorities, and political landscapes
• Proficiency with program governance tooling (Jira, MS Project, ServiceNow, Smartsheet) and data quality platforms 

Preferred Qualifications

• PMP, PgMP, or equivalent program management certification
• Experience with Informatica MDM, SAP MDG, Reltio, Stibo STEP, or comparable MDM platforms
• Exposure to CRM platforms (Salesforce, Microsoft Dynamics) and Customer 360 data architectures
• Industry experience in Banking or Financial Services
• MBA or advanced degree in Business, Information Management, or a related field

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.