Principal Experience Designer

Location: South San Francisco, CA (Hybrid)

Duration: 12 months contract with possible extension

Job Summary

The Principal Experience Designer will drive strategy and delivery within the Customer Experience (CX) Suite. They are responsible for ensuring that UX/UI and CX design strategies and capabilities accelerate the organization's progress toward delivering exceptional customer experiences and business impact. This role serves as a key individual contributor and subject matter expert, applying UX/UI design expertise in the development of digital products and capabilities while mentoring junior designers.

Key Responsibilities

• Shape a digital-first Experience Design vision and standards by leveraging industry trends and aligning with strategic business priorities.
• Partner with the Sr. Director and Director of Experience Design to drive design vision, product standards, stakeholder alignment, technical capabilities, and process improvements.
• Develop innovation workstreams to support experimentation and new product features.
• Define target users with Analytics partners, leverage user research, prioritize features, and establish performance objectives.
• Lead key Experience Design initiatives, including strategic planning, execution, delivery milestones, adoption, and measurable business outcomes.
• Advocate for UX/UI and CX Design across the enterprise by communicating value propositions and product roadmaps.
• Drive prioritization, stakeholder management, and conflict resolution across cross-functional teams.
• Collaborate with UX/UI Analysts to balance business objectives with technical feasibility.
• Partner with Business Product Owners and Customer Experience leadership to align roadmaps and initiatives.
• Work with Global Product Managers to share best practices and improve efficiencies.
• Deliver business-relevant products by gathering stakeholder feedback while meeting enterprise objectives.
• Develop business cases and support budgeting and funding requirements.
• Define business requirements for product usage and system health using GNE and industry standards.
• Partner with measurement and optimization teams to advance CX and UX capabilities.

People

• Mentor and coach junior Experience Designers.
• Foster a collaborative, innovative, and accountable team culture.
• Promote excellence in design craftsmanship and quality.

Minimum Candidate Qualifications & Experience

• Bachelor's degree in Business, Technology, Operations, Science, Marketing, or a related field.
• 10+ years of professional experience, including 7+ years in Experience Design, Product Design, UX Design, or a related discipline.
• Experience owning the full product lifecycle, including vision, roadmap, execution, and impact measurement.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience mentoring and coaching designers.
• Excellent communication and influencing abilities.
• Experience working in Agile environments.
• Experience collaborating with Legal, Compliance, and Privacy teams.
• Ability to innovate, experiment, and improve product capabilities.
• Ability to thrive in ambiguous and evolving environments.
• Strong strategic thinking and problem-solving skills.

Preferred Qualifications

• Advanced degree (MBA or related graduate qualification) or equivalent experience.
• Experience in healthcare, pharmaceutical, or other highly regulated industries.
• Proven success managing complex, strategic projects.
• Advanced knowledge of workflow tools, automation systems, and compliance frameworks.
• Experience building and managing design systems.

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