Principal HR Business Partner, eCommerce Services

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Address Management, Analysis Skills, Artificial Intelligence (AI), Business Analysis, Business Growth, Business Plan, Business Strategy, Business Support, Career Counseling, Channel Support, Coaching, Communication Skills, Cross-Functional, Customer Support/Service, Employee Relations, HRIS/HRMS, Human Resources, Human Resources Strategy, Interpersonal Skills, Leadership, Mentoring, Metrics, Microsoft Office, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Development/Management, Organizational Skills, Performance Management, Presentation/Verbal Skills, Process Improvement, Productivity Management, Shopping Carts, Strategic Planning, Succession Planning, Sustainability, Talent Management, Workforce Planning, Workplace Issues, eCommerce

LOCATION

Seattle, WA

POSTED

30+ days ago

Description eCommerce Foundation team is looking for a solution focused, organized, self-starter to join our Human Resources team as a Principal HR Business Partner to support clients in the eCommerce Services (eCS) organization. eCS manages several aspects of the customer life cycle, starting from account creation and sign in, to placing items in the shopping cart, proceeding through checkout, order processing, managing order history and post-fulfillment actions such as refunds. In this position, you will partner with Leaders to develop and execute HR strategies that support organizational growth and foster people effectiveness for their respective groups. The Principal, HRBP must be able to work independently, establish and execute long and short-term people strategies while taking a hands-on approach, and interface effectively with professionals at all levels. You'll need excellent communication (verbal & written), professional interpersonal skills, and the ability to function in an innovative and ambiguous environment. You'll need strong analytic skills and the ability to translate your clients' business plans and goals into the human resource capabilities needed to deliver results. You will help business leaders look around corners with data-driven recommendations that improve performance, capability, and employee experience. In addition, this role will be accountable for driving global initiatives and projects, such as workforce planning, org design, employee relations and culture. Key job responsibilities Key job responsibilities - Partner with business leaders to develop their talent strategy to support business growth while maintaining an engaging, respectful and fun work environment. - Drive organizational design, workforce planning, succession planning, talent management, and skills assessment and development. - Coach business partners in career development, leadership and management practices. - Assist in the development and implementation of people plans and solutions to deliver results and sustain a work environment where all employees can thrive and grow. - Analyze business metrics and recommend systemic improvements. - Partner with the business to lead talent reviews, focused on succession planning, employee growth and development and organizational health priorities. - Use data and org health metrics to make decisions and keep leadership informed - Partner with the central HR Partner organization to effectively enable managers, address various employee relations issues, and drive results for the organization. - Lead or contribute to various cross-team and/or cross-organizational Stores Tech projects/goals. Basic Qualifications - Bachelor's degree or equivalent in a related field - Experience managing cross-functional projects and initiatives - Experience coaching and mentoring at the management level - Experience using MS Office tools and HR Information Systems - 5+ years of HR generalist, management, or business partner role experience - Experience delivering complex, data-driven recommendations to senior leaders Preferred Qualifications - Experience in leadership work as an HR generalist, preferably in a high tech environment - 7+ years of HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or HR program experience - Experience assessing management and executive talent - Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage - Experience communicating and delivering presentations to customers, stakeholders, and/or teammates - Experience driving employee engagement - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 154,700.00 - 209,300.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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