Principal HR Business Partner, eCommerce Services

Amazon.com Inc

Seattle, WA

JOB DETAILS
SKILLS
Address Management, Analysis Skills, Business Analysis, Business Growth, Business Plan, Business Strategy, Business Support, Career Counseling, Channel Support, Coaching, Customer Support/Service, Employee Relations, Human Resources, Human Resources Strategy, Interpersonal Skills, Leadership, Metrics, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Development/Management, Organizational Skills, Performance Management, Presentation/Verbal Skills, Process Improvement, Productivity Management, Shopping Carts, Strategic Planning, Succession Planning, Sustainability, Talent Management, Workforce Planning, Workplace Issues, eCommerce
LOCATION
Seattle, WA
POSTED
30+ days ago

eCommerce Foundation team is looking for a solution focused, organized, self-starter to join our Human Resources team as a Principal HR Business Partner to support clients in the eCommerce Services (eCS) organization. eCS manages several aspects of the customer life cycle, starting from account creation and sign in, to placing items in the shopping cart, proceeding through checkout, order processing, managing order history and post-fulfillment actions such as refunds.

In this position, you will partner with Leaders to develop and execute HR strategies that support organizational growth and foster people effectiveness for their respective groups. The Principal, HRBP must be able to work independently, establish and execute long and short-term people strategies while taking a hands-on approach, and interface effectively with professionals at all levels. You"ll need excellent communication (verbal & written), professional interpersonal skills, and the ability to function in an innovative and ambiguous environment. You"ll need strong analytic skills and the ability to translate your clients" business plans and goals into the human resource capabilities needed to deliver results. You will help business leaders look around corners with data-driven recommendations that improve performance, capability, and employee experience. In addition, this role will be accountable for driving global initiatives and projects, such as workforce planning, org design, employee relations and culture.

Key job responsibilities

Key job responsibilities

  • Partner with business leaders to develop their talent strategy to support business growth while maintaining an engaging, respectful and fun work environment.
  • Drive organizational design, workforce planning, succession planning, talent management, and skills assessment and development.
  • Coach business partners in career development, leadership and management practices.
  • Assist in the development and implementation of people plans and solutions to deliver results and sustain a work environment where all employees can thrive and grow.
  • Analyze business metrics and recommend systemic improvements.
  • Partner with the business to lead talent reviews, focused on succession planning, employee growth and development and organizational health priorities.
  • Use data and org health metrics to make decisions and keep leadership informed
  • Partner with the central HR Partner organization to effectively enable managers, address various employee relations issues, and drive results for the organization.
  • Lead or contribute to various cross-team and/or cross-organizational Stores Tech projects/goals.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles