Principal IT Consultant, Digital and Consumer Experience (Greensboro, NC)

The Experience & Product Strategy team sets the strategic direction for Kaiser Permanente's consumer digital experiences - owning end-to-end experience strategy across web, mobile, and emerging technologies like AI. We co-create human-centered, omnichannel experience strategies anchored in value and informed by industry research and competitive insight, and we build the experience frameworks, journey maps, and service designs that define what good looks like across the enterprise. We're a team for strategists and service designers who thrive in ambiguity, lead through influence, and shape how KP shows up for the members, patients and communities it serves.

This senior level individual contributor is primarily responsible for serving as the lead technical expert across project teams, setting technical direction across technical solutions, and overseeing all IT systems.

• Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
• Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals.
• Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise.
• Leads teams of IT Consultants in the mapping of current state against future state processes.
• Defines the impact of requirements on upstream and downstream solution components.
• Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams.
• Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
• Leads the evaluation of third-party vendors as directed.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
• Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

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• Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
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