Administrative Skills, Agile Programming Methodologies, Analysis Skills, Ansible, Automation, Avaya Software, Best Practices, CCIE - Cisco Certified Internetwork Expert, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Communication Skills, Computer Engineering, Computer Science, Continuous Improvement, Cost Modeling, Customer Support/Service, Design Services, DevOps, Disaster Recovery, Diversity, Establish Priorities, Failure Analysis, Federal Laws and Regulations, Genetics, Healthcare, Identify Issues, Information Technology & Information Systems, Internet Service Providers, Leadership, Licensing, Low-Level Design, Mathematics, Mentoring, Metrics, Microsoft ADO (ActiveX Data Object), Microsoft VBScript (Visual Basic Script) Scripting Language, Microsoft Windows Azure, Network Administration/Management, Network Architecture/Engineering, Network Programming, Oracle, PBX (Private Branch eXchange), PSTN (Public Switched Telephone Network), Perl Programming Language, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Python Programming/Scripting Language, QoS (Quality of Service), Root Cause Analysis, SIP (Session Initiation Protocol), SQL (Structured Query Language), Scripting (Scripting Languages), Service Delivery, Standards Development, Systems Administration/Management, Systems Engineering, Telemetry, Test Plan/Schedule, VoIP (Voice over IP), Windows PowerShell