Principal, Operational Excellence (OpEx) — Enterprise Transformation & AI Enablement

• Lead current‑state assessments across operations and select enterprise functions to identify performance, cost, control, and customer experience gaps.
• Build data‑driven business cases and transformation roadmaps.
• Conduct portfolio prioritization, sequencing initiatives based on value, feasibility, and risk.

• Facilitate and manage cross‑functional improvement initiatives using Lean, Six Sigma, and structured problem‑solving approaches.
• Drive solution implementation in collaboration with internal technology, automation, and analytics partners.
• Ensure sustainable results tied to clearly defined KPIs.

• Identify, assess, and scope AI and automation opportunities, including:
  • Intelligent document processing (OCR/NLP)
  • RPA and workflow automation
  • Process mining insights
  • Decision‑support tools and analytics
• Build pilot use cases, business cases, and evaluation criteria.
• Partner with technology, data, and risk teams on AI governance, scalability, and operational readiness.
• Educate teams on practical and ethical AI adoption; hands‑on technical build is not expected.

• Serve as a trusted advisor to senior leaders (SVP level and transformation leads).
• Facilitate alignment, challenge assumptions, and guide decision‑making using clear, data‑backed insights.
• Work effectively across matrixed environments, navigating operations, HR, marketing, analytics, and technology groups.

• Establish and run lightweight governance that enables timely cross‑functional decisions.
• Create executive‑ready reporting, KPI dashboards, and benefits‑tracking mechanisms.
• Build standards, frameworks, and playbooks to raise continuous‑improvement maturity across the organization.

• Demonstrated success leading business transformation or enterprise operational‑excellence programs.
• Strong experience in Lean, Six Sigma, Kaizen, or structured problem solving (methodology‑agnostic).
• Excellent executive presence, communication, and facilitation skills.
• Ability to influence upwards and downwards, managing complex stakeholder landscapes.
• Experience identifying process‑improvement, automation, and AI‑enabled opportunities.
• Comfort working in a matrixed, enterprise‑wide environment.
• Background in financial services, regulated industries, or back‑office operations preferred.
• Exposure to digital transformation and online‑focused business models is a plus.
• Not a technical build role—focus is on leadership, orchestration, and delivery.

• Lean/Six Sigma Black Belt or Master Black Belt preferred.
• Consulting or enterprise transformation office experience.
• Experience developing CI/OpEx toolkits, standards, and maturity models.
• Familiarity with AI, automation, process mining, and governance considerations.

• Primary work location is the main corporate headquarters.
• Flexibility to work from regional offices as needed.
• Preference for frequent on‑site presence due to cross‑functional collaboration.

• Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .

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