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Principal Partner Delivery Success Manager

Pegasystems

Boston, MA

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JOB DETAILS
SALARY
$171,000–$262,800 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Best Practices, Blueprints, Business Development, Business Solutions, Channel Strategies, Community Development, Compensation Management, Consulting, Content Development, Cross-Functional, Delivery Driving, Ecosystems, Government, Leading Edge Technology, Matrix Management, Operational Support, Operations Management, Process Improvement, Professional Services, Project Lifecycle, Regulations, Risk Analysis, System Integration (SI), Technical Delivery, Technical Leadership, Technical Support, Technical Writing
LOCATION
Boston, MA
POSTED
7 days ago
Principal Partner Delivery Success Manager


Job Category: Professional Services


Location: US - Massachusetts - Remote


Meet Our Team:


Join Pega at a pivotal moment of transformation — as a Partner Delivery Success Manager (PDSM) owning the delivery success and enablement programs of Pega's strategic partners across the Americas region . Every major business is reimagining how it works. As a recognised industry leader in strategic business applications — celebrated by analysts at Forrester and Gartner — Pega partners with the world's leading Systems Integrators to transform how enterprises deliver outcomes at scale. Our Partner team is at the heart of that mission, and this role sits right at its leading edge.


Picture Yourself at Pega:


As a Partner Delivery Success Manager, you will play a strategic, advisory role within Pega's partner ecosystem — working exclusively with major Global System Integrators to drive delivery transformation and practice excellence. This is a high-impact role on reshaping how our partners implement Pega at scale, embedding modern delivery methodologies.


Operating across the practice, individual, and project levels, you will engage with partner executives and delivery leaders to define enablement strategies, build community, and influence how an entire region approaches Pega delivery. You will have a genuine seat at the table — shaping regional strategy and operating with the kind of autonomy that allows you to make a real and lasting difference.


What You'll Do at Pega:


+ Lead strategic engagement with Pega strategic partners, driving delivery excellence and transforming partner delivery practices at a programmatic level

+ Champion the adoption of Pega's modern delivery approaches — particularly Blueprint Delivered — across partner organisations, engaging at both executive and practitioner levels

+ Proactively support partners in achieving and sustaining delivery health, intervening strategically when challenges arise rather than managing at the operational detail

+ Build and maintain trusted relationships with senior delivery leaders and partner executives, influencing with empathy across complex, matrixed organisations

+ Collaborate cross-functionally with Pega's Alliance, GTM, Sales, and Consulting teams to align on partner capacity, enablement needs, and strategic priorities across the region

+ Design and lead enablement programs that up-skill partner teams, embedding Pega best practices into their delivery methodology and project lifecycle

+ Advise on and contribute to the development of technical enablement content, representing the voice of the partner ecosystem

+ Manage a strategic view of partner project health across your region, identifying risks early and coordinating appropriate support

+ Identify and develop community-building opportunities across the regional delivery ecosystem, elevating Pega's profile and value within partner organisations


Who You Are:


You bring a rare combination of delivery credibility and strategic thinking — someone who has within complex delivery environments and understands the partner world. You may have come from a major Systems Integrator or Consulting organisation and you know what it takes to drive change across large, matrixed partner practices.


You are a natural influencer — someone who can persuade, inspire, and build consensus without relying on direct authority. You possess high levels of empathy, patience, and cultural intelligence, and you thrive when working across diverse international contexts.


While deep Pega experience is advantageous, it is not essential. You can also come from broader enterprise software delivery backgrounds with the right partner ecosystem experience and strategic mindset.


+ Demonstrable professional experience in delivery success, partner engagement, or strategic enablement within enterprise technology environments

+ Proven background in working with large System Integrators or Consulting organisations, with a strong understanding of enterprise delivery methodologies

+ Exceptional communication and influencing skills, with a demonstrated ability to engage and build trust at executive level across culturally diverse environments

+ A strategic, programmatic thinker who can see the big picture and drive change at scale — without getting pulled into the operational detail

+ International experience and genuine comfort working across multiple countries and cultures.

+ Experience in technical delivery enablement programs is a strong advantage


What You've Accomplished:


You have successfully driven delivery transformation and enablement initiatives within partner or SI organisations, and you have a strong track record of influencing senior stakeholders across complex, international environments. You've shaped programs, built communities, and left delivery practices stronger than you found them — and you're ready to do the same across one of Pega's most exciting and dynamic regions.


Pega Offers You:


+ A rapidly growing yet well-established business, with the stability of a market leader and the energy of a company still evolving

+ The opportunity to work with the world's leading Strategic Consulting and Systems Integrators across a diverse and dynamic region

+ Significant autonomy to shape, define, and execute the regional partner delivery strategy — this is a role where your impact will be visible and lasting

+ Analyst acclaimed technology leadership in a massive emerging market, with direct exposure to cutting-edge GenAI technologies including Blueprint

+ The world's most innovative organisations as referenceable clients and partners


Additional Information


Base salary range for this role is 171,000 - 262,800 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.


The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.


#LI-CL1


#remote


Job ID: 23823


AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.


All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.


Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.


We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.


As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.


Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.


Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.


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Choose the reinvention engine for your needs.


For workflows & app design


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touchpoints and activate them.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity

About the Company

P

Pegasystems

Since 1971, P E Systems has been providing professional systems engineering and acquisition management services. The firm has CONUS locations in Virginia, Maryland, Massachusetts, Oklahoma and Ohio, and overseas in Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. P E Systems practices a full service approach through its use of flexible, mission-oriented teams that bring the right resources together to meet all customer requirements. Our emphasis is on personnel both acquiring and retaining a staff of qualified engineering and technical professionals through selective recruiting and a comprehensive benefits program has contributed to our continued success in supporting a wide range of government organizations.

P E Systems has developed strong core capabilities in systems engineering, specialized acquisition support, and communications interface programs through provision of technical, program management and systems acquisition support as both a prime and subcontractor. We have established strategic relationships with our Partners.

P E Systems has a long history of providing superior technical support services in a cost-effective manner. Our Quality Policy further describes the focus on quality that helps us achieve this level of service.

  • 2017 –  Summit Research Corporation (SRC) merged into P E Systems on March 1, 2017, assuming all contract obligations
  • 2016 – Jack Grady appointed to Vice-President of Operations and Dayton Division Manager
  • 2007 – Opened new offices and San Antonio, TX
  • 2006 – Graduated from 8(a) program
  • 2003 – P E Systems achieves ISO 9001 certification
  • 2000 – P E Systems acquired Atlantic Analysis Corporation to enhance IT offerings with Oracle database development capabilities
  • 1998 – Acquired Bahan Dennis, Inc. (BDI), which has been integrated into the company operating structure, as the Dayton, OH Division. It provides program management and systems functional support to the Aeronautical Systems Center, AFMC, Material Systems Group (ESC) and the Air Force Reserve Command Detachments at Wright Patterson AFB, OH
  • 1997 – Became an 8(a) certified small business and gained approval for a GSA Schedule for Information Technology Services
  • 1996 – P E Systems acquired Summit Research Corporation (SRC) as a wholly owned subsidiary specializing in Exercise/Performance/Acoustic Analysis, Training, and Information Technology services, primarily for the U.S. Navy
  • 1995  – Wes King acquired P E Systems
  • 1971  –  P E Systems founded
  • 1971  –  P E Systems was formed to provide technical, scientific, and programmatic management and systems acquisition support to the Department of Defense as well as other government and commercial organizations
COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1971
WEBSITE
https://www.pesystems.com/

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