We are seeking a Principle Partner Success Manager to lead and scale eero's largest and most strategic internet service provider (ISP) partnerships. This role encompasses technical business development and customer success with full ownership of partner outcomes-from onboarding and deployment through long-term growth and expansion.
You will operate with a partner development mindset, owning performance across eero hardware sales and recurring software services adoption. You'll shape partner strategy, forecast demand, and drive expansion while ensuring strong execution across the full partner lifecycle.
Partner Success Management is part of the Operations team at eero, and this role partners closely with Sales, Product, Engineering, Legal, and Manufacturing Operations.
This position requires regular travel to meet with partners on-site (~20%).
Key job responsibilities
Own Partner Performance and Growth: Lead eero's largest and most strategic ISP partners, with full accountability for business performance, adoption, and expansion. Develop and execute multi-year partnership strategies aligned to partner goals and eero priorities.
Drive Commercial and Go-To-Market Initiatives: Identify and execute growth opportunities across pricing, packaging, and go-to-market. This includes supporting marketing and sales efforts with ISP partners, shaping joint campaigns, and implementing non-standard agreements to meet partner needs.
Lead Onboarding, Launches, and Lifecycle Management: Own the full partner lifecycle from onboarding through scaled deployment. That includes ensuring fast, high-quality launches, driving early adoption, and maintaining momentum post-launch. You'll coordinate closely with supply chain and operations to align demand planning, inventory, and rollout timelines.
Act as a Trusted Advisor to Partner Leadership: Build deep relationships with partner executives and decision-makers. Influence partner roadmaps and customer experience strategies. Represent eero in high-visibility engagements including QBRs and executive reviews.
Steer Product Strategy: Translate partner needs into clear product requirements and strategic inputs for Product and Engineering teams. Advocate for roadmap prioritization that unlocks scaled partner value. Bring market insights back to eero to inform broader strategy.
Lead Complex, Cross-Functional Projects: Orchestrate cross-functional teams (Product, Engineering, Sales, Ops, Legal, Finance) to deliver against partner commitments. This includes managing large-scale deployments, negotiating tradeoffs, and removing blockers to keep programs on track.
Operate with Data and Rigor: Define success metrics and track performance across partner programs. Strong financial acumen is critical-you'll model scenarios, evaluate tradeoffs, and ensure programs deliver against revenue and margin goals.
Scale What Works: Build repeatable frameworks, playbooks, and processes. Identify opportunities to automate and standardize partner workflows.