Principal Partner Success Manager, eero Partner SuccessJob ID: 10450976 | Amazon.com Services LLCWe are seeking a Principal Partner Success Manager to lead and scale eero's largest and most strategic internet service provider (ISP) partnerships. This role encompasses technical business development and customer success with full ownership of partner outcomes—from onboarding and deployment through long-term growth and expansion.As a partner development leader, you will own performance across eero hardware sales and recurring software services adoption, shape partner strategy, forecast demand, and drive expansion while ensuring strong execution across the full partner lifecycle.Partner Success Management is part of the Operations team at eero, and this role partners closely with Sales, Product, Engineering, Legal, and Manufacturing Operations. Regular travel (~20%) is required to meet partners on‑site.Key ResponsibilitiesOwn Partner Performance and Growth: Lead eero's largest and most strategic ISP partners, with full accountability for business performance, adoption, and expansion. Develop and execute multi‑year partnership strategies aligned to partner goals and eero priorities.Drive Commercial and Go‑To‑Market Initiatives: Identify and execute growth opportunities across pricing, packaging, and go‑to‑market. Support marketing and sales efforts, shape joint campaigns, and implement non‑standard agreements to meet partner needs.Lead Onboarding, Launches, and Lifecycle Management: Own the full partner lifecycle from onboarding through scaled deployment. Ensure fast, high‑quality launches, drive early adoption, and maintain momentum post‑launch.Act as a Trusted Advisor to Partner Leadership: Build deep relationships with partner executives and decision‑makers. Influence partner roadmaps and customer experience strategies, and represent eero in high‑visibility engagements including QBRs and executive reviews.Steer Product Strategy: Translate partner needs into clear product requirements and strategic inputs for Product and Engineering teams. Advocate for roadmap prioritization that unlocks scaled partner value.Lead Complex, Cross‑Functional Projects: Orchestrate cross‑functional teams (Product, Engineering, Sales, Ops, Legal, Finance) to deliver against partner commitments, manage large‑scale deployments, and remove blockers.Operate with Data and Rigor: Define success metrics and track performance across partner programs. Use financial modeling to evaluate tradeoffs and ensure programs deliver against revenue and margin goals.Scale What Works: Build repeatable frameworks, playbooks, and processes. Identify opportunities to automate and standardize partner workflows.Basic Qualifications10+ years of professional or military experienceBachelor's degreeExperience developing strategies that influence leadership decisions at the organizational levelExperience structuring and negotiating complex agreements and leading cross‑functional groups to deliver dealsAbility to communicate clearly and concisely with leadership, stakeholders, and cross‑functional teamsPreferred QualificationsExperience selling to Fortune 1000 or Global 2000 organizationsExperience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designsExperience analyzing data to make business decisionsExperience influencing multiple stakeholders and leading cross‑functional teams across geographies and business unitsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County and San Francisco applicants: This position includes duties such as working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence; communicating effectively; following all federal, state, and local laws and company policies; and safeguarding business operations and the company's reputation. The company will consider qualified applicants with arrest and conviction records under the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you're applying in isn't listed, contact your Recruiting Partner.The base salary range for this position is $193,700.00 – $262,000.00 USD annually for San Francisco and $176,100.00 – $238,200.00 USD annually for Washington, Bellevue (based on location). Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Additional benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, Supplemental life plans), Employee Assistance Program, mental health support, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at