We are seeking a Principal Product Manager - Technical to define and execute the long-term north star vision for Amazon"s seller reviews experience. The online shopping experience is being reshaped by AI-powered innovations at an accelerated pace, and we anticipate that our seller reviews experience requires a fundamental redesign to meet customer needs both near-term and into the future.
In this role, you will work backwards from customer trust and convenience motivations to reinvent how seller reputation signals are surfaced across the shopping journey - from discovery through purchase. You will define the product strategy for next-generation review experiences that integrate AI-driven insights, personalized trust signals, and social proof at the right place, at the right depth, and at the right time in the customer journey. This is a highly ambiguous, high-impact charter where the product strategy is not yet defined - you will drive clarity, define the problem space, and craft the vision.
You will partner cross-functionally with science, engineering, UX research, and design teams to build new review experiences, and drive alignment with senior leaders across multiple organizations. Additionally, you will own the technical architecture strategy for the reviews platform, evaluating build-vs-leverage decisions and driving roadmap alignment with partner technology teams.
Key job responsibilities
Key Job Responsibilities
a. Define and own the long-term product vision and multi-year strategy for seller reviews, working backwards from customer trust and convenience motivations to determine how seller reputation information should be reinvented for the future
b. Lead end-to-end product development - from foundational customer research and concept validation through experimentation, launch, optimization, and scaling
c. Drive innovation in AI-powered review experiences, including generative AI summaries, personalized trust signals, and intelligent surfacing of seller performance information throughout the shopping journey
d. Own the technical architecture strategy for the reviews platform, evaluating technology alternatives, driving build-vs-leverage decisions, and partnering closely with Principal Engineers and engineering leadership
e. Partner with science teams to develop new models and signals that optimize how seller trust information is derived, presented, and personalized based on customer shopping intent
f. Drive cross-organizational alignment at the senior leadership level across multiple partner teams (e.g., search, product detail page, product reviews) to execute an integrated roadmap
g. Define success metrics and own executive review mechanisms (MBRs/QBRs) that measure progress against customer trust, purchase confidence, and seller engagement goals
h. Author strategic narratives (PR/FAQs, vision documents, investment proposals) that articulate the product direction to executive audiences
Mentor and develop junior product managers within the team
About the team
The Trusted Order & Remediation Experience (TORX) organization"s mission is to make Amazon the world"s most trusted store - regardless of who fulfills the order. We own seller-facing trust signals (seller reviews, seller detail pages, performance indicators), post-order remediation (A-to-Z claims, insurance), seller-powered customer service (Buyer Seller Messaging platform), and the enforcement and quality frameworks that drive seller performance. This role will own the reinvention of seller reviews - the primary mechanism through which customers evaluate third-party seller trustworthiness - defining the north star vision for how seller reputation is surfaced across the shopping journey in an AI-first future.