Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Audio Compression, Audio System Design, Automation, Billing, Business Model, Business Skills, Business Transformation, Call Center Integration, Call Centers, Cloud Computing, Communication Skills, Cross-Functional, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Desktop PC, Ecosystems, Entertainment and Media, Establish Priorities, Finance, Financial Modeling, Instrumentation, Interoperability, Leadership, Legal, Loss Mitigation, Market Entry Strategy, Marketing, Multimedia, Online Communications, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Engineering, Product Management, Product Pricing, Product Strategy, Product Support, Quality Metrics, Realtime Communications, Realtime Transport Protocol, Revenue Forecasting, Revenue Management, SIP (Session Initiation Protocol), Sales, Sales Support, Sales Tools, Scalable System Development, Speech Recognition, Speech Technology, Team Lead/Manager, Technical Support, Telephony, Unified Communications, Use Cases, VoIP (Voice over IP), Voice Response Systems, Writing Skills
Job Title: Principal Product Manager
Department & Team: Cloud, Product Management
Location: Indianapolis, IN (Remote)
Summary:
As the Principal Product Manager, Media Solutions, you will bring strategic leadership, strong business acumen, and deep technical expertise to the company Cloud platform. You are a critical thinker who thrives in highly cross-functional environments and can balance long-term vision with execution.
In this role, you will lead the strategy, development, and delivery of company Cloud Media Solutions, with a strong focus on modern, cloud-native, API-first communications across web, desktop, and mobile-first experiences. You will play a key role in advancing next-generation voice platforms built on modern telephony architectures, with a particular emphasis on delivering high-quality, low-latency audio experiences that power AI-driven voice bots and virtual agents.
This position combines individual contribution with team leadership, partnering closely with business leaders, customers, and engineering teams. You will drive product definition, development, and go-to-market execution, ensuring solutions are scalable, developer-friendly, and capable of supporting real-time, intelligent voice interactions at global scale.
The ideal candidate brings deep expertise in modern VoIP architectures and SIP-based communications, along with hands-on experience in real-time media technologies such as RTP, WebRTC, and advanced audio processing. A strong API-first mindset and a track record of building platforms that enable programmable, high-fidelity voice experiences for AI applications is essential.
Minimum Requirements:
8+ years of experience in cloud-based solutions, with a strong background in product management for communications and media platforms
8+ years of experience driving go-to-market strategy with customers, partners, and developers
Deep expertise in modern telephony, VoIP architectures, and SIP-based communications
Proven experience delivering high-quality, real-time audio and media solutions, ideally supporting AI voice bots, virtual agents, or conversational platforms
Strong experience with API-first platforms, developer ecosystems, and programmable communications
Experience delivering customer experience solutions (e.g., IVR, Contact Center, UCC, QM, CRM)
Familiarity with CCaaS, UCaaS, CRM, and Media Solutions platforms
Proven ability to prioritize effectively and deliver in fast-paced, complex environments
Demonstrated success leading high-performing, cross-functional teams
Strong ability to influence and guide cross-functional stakeholders
BA/BS required
Desirable Skills:
Experience with AI-driven voice technologies, including speech recognition (ASR), text-to-speech (TTS), conversational AI, and virtual agents
Deep understanding of audio quality metrics and optimization techniques (e.g., MOS scoring, latency reduction, jitter buffering, codec selection)
Strong analytical and problem-solving capabilities
Excellent verbal and written communication skills
Experience building or scaling developer platforms, SDKs, and API ecosystems
Key Responsibilities:
Define and execute the company Cloud Media Solutions roadmap, with a focus on modern telephony, real-time media, and AI-driven voice use cases
Lead cross-functional alignment across product, engineering, sales, support, IT, finance, and legal teams
Translate evolving market needs—especially around AI voice, automation, and real-time communications—into scalable, API-driven product requirements
Develop and deliver sales enablement materials and training to support go-to-market success
Support commercial and contractual initiatives with partners and customers
Identify and drive new business models and revenue opportunities, particularly around programmable communications, APIs, and AI-powered voice services
Technical Enablement:
Lead the evolution of modern telephony platforms, ensuring best-in-class performance in VoIP, WebRTC, and real-time media delivery
Drive deep expertise in SIP signaling, SIP trunking, and carrier interoperability, with a focus on reliability, scalability, and global reach
Own the strategy for high-quality audio delivery, including low-latency media pipelines, jitter control, packet loss mitigation, codecs, and audio optimization critical for AI voice bots and virtual agents
Champion API-first platform design, enabling developers and partners to easily build, extend, and integrate voice and media capabilities
Advocate for and deliver mobile-first communication experiences, ensuring consistent, high-quality media across devices and networks
Establish instrumentation and analytics to capture detailed customer usage and media quality metrics (e.g., MOS, latency, jitter)
Leverage usage and performance insights to design and optimize usage-based billing and monetization models
Enable customer transparency through in-app and API-based access to usage, performance, and billing data
Business Transformation:
Define and promote modern consumption models, packaging, and pricing tiers for company Cloud Media Solutions, including AI-driven voice services
Ensure seamless integration with contact center (CCaaS), unified communications, and broader enterprise ecosystems
Drive monetization strategies for APIs, developer platforms, and AI-powered media capabilities
Partner with marketing and sales to deliver tools and strategies that support API-led, platform-driven, and AI-centric go-to-market motions
Optimization:
Develop feature-level pricing strategies aligned with market dynamics and company margin objectives
Ensure product offerings are cohesive, differentiated, and clearly communicate the value of high-quality voice and media capabilities
Support product management in revenue forecasting and financial modeling at the feature level.
Pre-Screening Questions
Q1: Do you have 8+ years of experience in product management for cloud communications, including deep technical expertise with VoIP, SIP signaling, and real-time media technologies like WebRTC or RTP?
Q2: Have you successfully delivered high-quality, low-latency audio solutions specifically designed to power conversational AI platforms, voice bots, or virtual agents?
Q3: Have you led the product strategy, definition, and go-to-market execution for an API-first platform, programmable communications, or developer SDK ecosystem?
Q4: Have you managed features or platforms where you were directly responsible for defining usage-based billing, consumption-driven pricing tiers, or API monetization strategies?
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.