Principal Product Manager - Content & SMP

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

A/B Testing, Agile Programming Methodologies, Analysis Skills, Backlog Prioritization, Business Analysis, Business Skills, Cataloguing, Coaching, Communication Skills, Cross-Functional, Customer Experience, Customer Support/Service, Customer/Client Research, Data Science, DevOps, Establish Priorities, Funding, Industry/Trade Analysis, Leadership, Market Trend Analysis, Multiplatform/Cross-Platform, Product Development, Product Lifecycle Management, Product Management, Product Planning, Product Requirements Document (PRD), Project Management Software, Project/Program Management, Prototyping, Purchasing/Procurement, Quality Assurance Methodology, Requirements Management, Resolve Customer Issues, Scrum Project Management and Software Development, Software Development, Stock Purchase Plans, Strategic Analysis, Symmetric MultiProcessing (SMP) Computing, Technical Writing, Trend Analysis, Use Cases, User Interface/Experience (UI/UX), Willing to Travel, Writing Skills

LOCATION

Bellevue, WA

POSTED

30+ days ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

The Principal Product Manager is a visionary, strategist, analyst, customer evangelist, and respected leader of execution.

This role is ultimately accountable for T-Mobile's platform and experiences that showcase our many partner offers. At a high level this means identifying the intersection of customer problems/unmet needs, technical feasibility, and business objectives. They will secure funding and guide a cross-functional team as well as key stakeholders to deliver against the opportunity.

This Principal Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

Job Responsibilities:

No day is the same for the Principal Product Manager. Day-to-day activities or responsibilities include:

Constructing a compelling and effective strategy for a complex, cross-platform solution . This includes creating, managing, maintaining, and communicating product vision.

Cataloguing best-fit use cases for our products/services by defining value scenarios in which the product/service was designed to accomplish tasks, achieve goals, and resolve customer problems.

Gathering, analyzing, prioritizing and documenting product requirements based on ongoing buyer/customer needs and motivations.

Evaluating and ranking initiatives based on customer impact, business value, and feasibility, making explicit decisions on what to do now, later, or not at all

Partnering with business, internal/external stakeholders and Leadership to understand current customer experiences and identify areas of opportunity.

Working with data scientists to answer complex questions and identify meaningful insights from data for product innovation or root causes of issues.

Leveraging rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.

Working with stakeholders and follows enterprise process to secure and maintain product funding.

Assessing industry trends and direction, analyzing potential impacts or opportunities to customer / product, and incorporating into product process.

Constructing a compelling and effective strategy for a complex, cross-platform solution . This includes creating, managing, maintaining, and communicating product vision.

Building and communicating the product/service roadmap - creating advantage from major trends shaping the market. This includes product life cycle management (e.g., end-of-life).

Cataloguing best-fit use cases for our products/services by defining value scenarios in which the product/service was designed to accomplish tasks, achieve goals, and resolve customer problems.

Gathering, analyzing, prioritizing and documenting product requirements based on ongoing buyer/customer needs and motivations.

Evaluating and ranking initiatives based on customer impact, business value, and feasibility, making explicit decisions on what to do now, later, or not at all

Partnering with business, internal/external stakeholders and Leadership to understand current customer experiences and identify areas of opportunity.

Working with data scientists to answer complex questions and identify meaningful insights from data for product innovation or root causes of issues.

Leveraging rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.

Working with stakeholders and follows enterprise process to secure and maintain product funding.

Assessing industry trends and direction, analyzing potential impacts or opportunities to customer / product, and incorporating into product process.

Education and Work Experience:

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)

More than 10 years Relevant Product Management experience in an agile software product development environment. (Required)

Knowledge, Skills and Abilities:

Product Development: Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills (Required)

Communication: Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. (Required)

Business Analytics: Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)

Customer Experience Management: Mastery level (industry leading) understanding of customer experience. (Required)

Agile: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)

SCRUM: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)

Technical Writing: Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences. (Required)

Agile Project Management: Experience with Agile backlog/project management tools. (Required)

User Experience: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)

Product Management: Experience in delivering large and complex business/technology initiatives. (Required)

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $133,800 - $241,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

T-Mobile USA, Inc

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