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The Principal Product Manager, Features, will act as the single-threaded technical product owner for a dedicated, high-impact functional domain or a specific subset of devices within the Vivint smart home ecosystem. Modeled after a senior individual contributor scope, this role is designed for a highly skilled product professional who excels at execution and tactical ownership. You will take defined business objectives and near-term customer problems and translate them into concrete, high-performing product features.
Primary Responsibilities
Customer Insights & Feature Optimization
- Targeted Customer Empathy: Develop a granular understanding of how, when, and why customers utilize your specific product features and hardware components daily.
- Data-Driven Iteration: Dive deep into telemetry, system logs, and user data within your domain to track feature adoption, diagnose usage friction, and uncover operational gaps.
- Evolving Existing Features: Use behavioral data to continuously iterate on and improve existing hardware capabilities and software touchpoints, making the system more reliable and responsive to customer needs.
Roadmap Ownership & Tactical Delivery
- 1-to-2 Year Roadmap Execution: Define, prioritize, and drive a tactical 1 to 2 year product roadmap, translating near-term strategy into clear, executable feature requirements.
- Hardware & Software Integration: Act as the product glue between hardware development lines and digital application teams, writing detailed product requirement documents (PRDs) and managing the delivery cycle from prototype validation through launch.
- Ecosystem Alignment: Ensure your domains software and hardware components align with Vivints overall design language and platform architecture, avoiding siloed features.
Technical Authorship & Matrixed Execution
- Requirements Definition: Author crisp, high-quality technical documents, feature specs, and business briefs, translating user pain points into precise requirements for engineering teams.
- Feature Health Mechanisms: Establish and monitor localized dashboards and success metrics to ensure your product line operates with high availability and excellent customer satisfaction.
Cross-Functional Influence
- Core Team Collaboration: Lead day-to-day execution and maintain delivery velocity by partnering directly with immediate engineering squads, UX designers, QA teams, and data analysts.
- Focused Stakeholder Communication: Maintain clear alignment across your immediate cross-functional peers, managing technical dependencies and escalating core trade-offs or timeline risks to senior product leadership.
Required Skills & Functional Dimensions
- Execution Amid Ambiguity: Proven ability to take broad project goals and independently establish a structured execution path, maintaining steady delivery even when technical constraints shift.
- Analytical Rigor: Strong proficiency in using data analytics tools to evaluate product health, dissect customer behavior, and justify product prioritization decisions with clear metrics.
- Technical Foundations: Sound technical understanding of software development lifecycles, API interactions, and hardware or firmware constraints required to build connected IoT consumer experiences.
- Clear Professional Communication: Ability to synthesize complex technical requirements or feature performance data into concise, scannable written updates for engineering peers and product leadership.
Required Education & Experience
- Experience: 4-6+ years of technical product management experience, with a proven track record of shipping consumer-facing software features, IoT solutions, or connected hardware modules.
- Data Sourcing Track Record: Direct experience leveraging product analytics platforms or working alongside data engineering teams to track, verify, and improve user experiences.
- Education: B.S. or M.S. in a Technical Field preferred (Computer Science, Electrical/Mechanical Engineering, or a related quantitative discipline); equivalent practical product management experience considered.
Job Functions:
Position requires in-office presence in Seattle, WA on a hybrid schedule for Monday, Tuesday, Wednesday, and Thursday with a work from home day on Friday. The position will start remote and then will move into the hybrid schedule.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicants experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.