Job Description
Are you looking for a highly visible role working across multiple teams with the opportunity to have a significant impact? If so, then keep reading as this could be the role for you!
Customer Purchase Journey (CPJ) team at Amazon forms the backbone of multiple commerce experiences like Classic Retail, Alexa Shopping, Prime Now, Amazon Fresh to name a few. We own the CX and services that power the discovery and selection of products, services, and delivery options tailored to the customer"s unique location, which then enables them to build their Cart, Checkout, review their order via Thank You Page, and ensure timely post order processing and refunds processing. Our goal is to enable rich and low-latency experiences for the customer throughout their shopping journey.
We are looking for a Principal Product Manager - Technical, in the CPJ product team. The role will be responsible for working across many high visible product areas, while developing & executing a vision that balances forward looking trends in large scale data processing, machine learning and data science with the immediate needs of customer journey in the eCommerce space.
Key job responsibilities
As a Principal Product Manager-Technical in the CPJ Products team, you will lead both front-end and back-end product areas across the purchase journey. Key responsibilities include:
- Be the voice of the customer - you are in the driver's seat for steering the end-to-end vision across product areas using the working backwards processes and supporting A|B experimentation mechanisms.
- Define and improve metrics to gain insight into the customer experience and track progress towards goals.
- Influence tech partners to ensure our architectural decisions align with customer needs.
- Partner with teams like Delivery Experience, Prime, Fulfillment, Returns and Refunds, Customer Service (and more) to deliver on your roadmap.
- Collaborate with hundreds of partner teams that innovate across our services, gaining insight into Amazon-wide strategic initiatives and priorities.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Amazon Alexaunmatched
- Architectural Servicesunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Data Processingunmatched
- Data Scienceunmatched
- Improvement Metricsunmatched
- Machine Learningunmatched
- Order Processingunmatched
- Product Managementunmatched
- Project Trackingunmatched
- Retailunmatched
- Strategic Planningunmatched
- Time Managementunmatched
- User Interface/Experience (UI/UX)unmatched
- eCommerceunmatched
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