Principal Product Manager-Tech, Devices and Software Services (DS2)

Amazon"s Device Software & Services organization (DS2) is the platform layer beneath every Kindle, Echo, Fire TV, and Fire Tablet sold worldwide. We own the foundational services powering device identity, registration, telemetry, and lifecycle management for hundreds of millions of devices. The landscape is shifting fast: AI is redefining how customers interact with devices and user identity. Security architectures are evolving to meet new threats and multi-account models. DS2 needs to define the next generation of platform services that meet the changing needs of our business and customers across Amazon"s entire device portfolio. We need a product leader who can drive that shift.

What You"ll Own

As a Principal PMT on the DS2 team, you"ll be the strategic product leader connecting DS2"s platform capabilities to measurable business outcomes across Amazon"s largest device product lines. This is a high-visibility role where you"ll:

• Define the identity product strategy DS2 drives with VP-level leaders across Echo, Fire TV, Kindle, Tablet, and eReader, translating platform investments into language product lines care about: customer reach, CX quality, and revenue impact.
• Build the insights pipeline that connects product-line customer needs to DS2 prioritization. You"ll own the success metrics, analytical frameworks, and mechanisms that ensure DS2 builds what matters most.
• Own the product vision for transforming the device customer support experience, a space where DS2 platform gaps directly drive millions of customer contacts annually. You"ll partner across security, CS, product lines, and engineering to close critical CX gaps through self-service, automation, and smarter platform primitives.
• Lead cross-portfolio identity initiatives spanning 20+ partner teams across Amazon and require influence without direct authority.

You"ll work alongside a team of PMTs, with regular engagement with Principal Engineers, VP-level stakeholders, and cross-functional leaders across multiple teams at Amazon.

What Makes This Role Different

This isn"t a single-product PM role. This role exists in the whitespace between product lines and platform teams, owning what no single team owns. You"ll operate at the intersection of platform architecture and customer experience, decomposing ambiguous multi-year problems into crisp deliverables.

What You Bring

• 8+ years in technical product management, with experience owning platform or infrastructure products (not just features on top of them).
• Track record of influencing cross-org outcomes without direct authority. You"ve driven alignment across teams that don"t report to you.
• Deep comfort with ambiguity. You"ve taken a vague strategic mandate and turned it into a roadmap with measurable outcomes.
• Analytical rigor. You build frameworks, not dashboards. You define the metrics that matter, not just report the ones that exist.
• Technical fluency with APIs, distributed systems, and device/cloud architectures. You can hold your own in an architecture review and push back on technical tradeoffs with data.
• Experience with enterprise and/or consumer device systems is a strong plus.