Principal Product Manager - Technical, Native AI Customer & Tech Experience, DLS Tech

Amazon"s Disability, Leave & Services (DLS) Product & Technology organization is looking for a Principal Product Manager - Technical to own the Native AI customer and technical experience. Your mission is to reimagine Leave, Accommodations, and Services as an AI-native experience, where an intelligent agent answers any employee"s question correctly the first time, and where our own teams build and ship at machine speed. You will own the customer-facing AI experience and the technical strategy that makes it trustworthy at scale for millions of employees and their families.

This is a technically deep, greenfield charter. You will define what "AI-native" means for one of Amazon"s most sensitive, high-stakes domains and prove it works, progressing up the Native AI stack from foundation models and knowledge, through orchestration and validation, to scoped autonomous operations. You will partner closely with engineering to engineer correctness, trust, and safety into every answer, across every worker class, plan, life event, region, channel, and audience.

Key job responsibilities

Own the product and technical strategy for the Native AI customer experience across Leave, Accommodations, and Services (the agent, the skills, and the knowledge that power them)

Define how the team progresses up the Native AI stack (foundation models knowledge orchestration validation autonomy)

Own the strategy for answer correctness at scale across every worker class, plan, life event, region, channel, and audience (employee, manager, HR partner)

Partner with engineering to build the validation, evaluation, and content-gating capabilities that let the team ship code and content as a single, safe change

Drive the roadmap for agent-assisted operations, from agents that triage and propose, to agents that act within scoped, audited permissions

Define the metrics for AI-native progress, human touchpoints between idea and production, idea-to-production cycle time, segment coverage, and time-to-correct

Partner with product managers, engineering, and program teams to embed technical product direction from initiative inception