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Principal - Program & Project Management
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Role description
Job Title : Salesforce Program Manager (Engagement Manager)
Job Location : Newark, California
The Salesforce Program Manager is critical to the shared success of our Salesforce Practice Working with our customers and internal teams you will be able to contribute and participate in many activities including solution design sales delivery team leadership and contribute with thought leadership
We are seeking an experienced Salesforce Program Manager to lead the design implementation and optimization of Salesforce solutions for our Manufacturing customers The ideal candidate will be responsible for ensuring customer success alignment with business objectives and driving digital transformation initiatives across Manufacturing business units
This role will own the health profitability and growth of an assigned client portfolio drive deeper client engagement while oversee delivery performance This role blends strategic advisory solution leadership and operational governance to ensure successful business outcomes and sustained client partnerships
Responsibilities
Strategic Advisory Innovation Leadership
Engage business and IT stakeholders as a trusted advisor to shape vision roadmap and transformation priorities
Lead valuebased conversations that link Salesforce capabilities to business impact revenue growth and operational excellence
Inspire innovation through art of the possible demos ideation sessions and business case development
Drive process reimagination across sales service marketing and operations to unlock efficiency and differentiation Create points of view frameworks and models to support this
Client Engagement Growth
Mine and shape new growth opportunities through consultative outcomeoriented engagements
Partner with LTIMindtree Salesforce Sales teams Delivery leaders Account teams and Salesforce stakeholders to cocreate strategic roadmaps and expansion strategies
Build and maintain trusted relationships with senior client executives serving as a single point of escalation and strategic advisor
Facilitate executive business reviews to demonstrate delivered value ROI and roadmap alignment
Portfolio Performance Management
Own the health profitability and growth of the assigned client portfolio monitor delivery performance client satisfaction and commercial outcomes
Track and report on engagement metrics CSAT NPS delivery quality scope adherence and margin to leadership and account teams
Proactively identify risks issues and delivery gaps lead remediation planning with crossfunctional teams
Establish and manage governance models including cadence for status reviews steering committees and executive updates
Solution Delivery Excellence
Architect endtoend scalable Salesforce solutions across multicloud deployments with a focus on adoption and business value realization
Oversee solution design implementation governance and program delivery assurance
Guide the development of enterprise architecture artifacts including roadmaps blueprints and integration models
Lead and facilitate Clevel workshops discovery sessions and executive readouts
Foster internal capability building and mentor delivery and consulting teams
Commercial Leadership
Collaborate with practice sales leadership account leadership to define account plans growth strategies and expansion opportunities
Identify upsell and crosssell opportunities across Salesforce and LTIMindtree capabilities
Support proposal development pricing strategies and contract renewals to ensure sustainable profitable growth
Ideal Background
10 years in Salesforce consulting with deep multicloud implementation experience in manufacturing or industrials
Proven experience in advisory roles engaging senior business and IT executives
Strong business acumen with a track record of influencing strategic outcomes and creating tangible value
Exceptional storytelling content development facilitation and executive communication skills
Experience leading largescale digital transformation programs
Certification
Salesforce Certified Agentforce Specialist Must have
Salesforce certified Data Cloud Consultant Must Have
Salesforce Manufacturing Cloud or Auto Cloud Accredited Professional Preferred
Skills
Mandatory Skills : Benefits Management, Project Planning, Pursuit/ Proposal Management, Stakeholder Management
Other details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 135,000.00 to 185,693.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
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