Principal Sales Operations Manager, Enterprise Support Strategy & Operations (ESSO)

AWS Enterprise Support is seeking a Principal Sales Operations Manager to lead the Sales Operations function supporting Strategic Industries (SI) Field Business Development. This individual contributor will own the end-to-end sales operations strategy for the SI segment, partnering with senior field leadership to accelerate revenue growth, improve operational efficiency, and deliver scalable mechanisms that drive business outcomes.

Considered to be the operational right-hand to SI segment senior leadership, this role will develop, implement, and manage the business processes, systems, reports, and strategies that optimize business functions to meet organizational goals and initiatives. The Principal Sales Operations Manager will work with cross-functional teams to own and drive the management of business cadences in the fast-growing SI business, absorbing and leading change by earning trust and influencing others across the organization.

As a Principal IC, this individual will operate in an environment where the problem, opportunity, and strategy may not be defined-using significant expertise and high judgment to design the right mechanisms and strategy to meet long-term business goals. They will influence team priorities and the business strategy of the organization, negotiate effectively across stakeholders, and lead with independence and discernment.

The successful candidate must be able to roll up their sleeves and work directly with models and data. They will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities with superb communication and customer-relationship skills.

Key job responsibilities

• Define and drive the multi-year sales operations strategy for SI, independently making short-term vs. long-term decisions with clear goals and objectives
• Work with senior leadership to define the segment"s strategy and run the management cadence for the business
• Distill diverse inputs from large customer segments, field sales leaders, and cross-functional stakeholders to set a vision and achieve consensus on priorities
• Proactively identify gaps and opportunities across the SI segment, developing scalable mechanisms to address them
• Be a key partner to SI segment senior leadership, supporting or representing them when needed
• Influence team priorities and the business strategy of the broader Enterprise Support organization
• Partner with senior field leadership to define mission, vision, tenets, and goals for the Sales Operations function
• Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions
• Lead the initial proposal of annual goals, budgeting, and ongoing forecasting processes
• Create best practices and scalable, long-term mechanisms for forecasting, pipeline management, territory planning, and business reviews
• Drive cost efficiencies, critical issue handling, and proactive risk mitigation across the SI sales operations landscape