Principal Site Reliability Engineering Manager- CTJ- Secret (Cleared Environments)

Microsoft Corporation

Redmond, WA

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JOB DETAILS

SALARY

$139,900–$274,800 Per Year

SKILLS

Artificial Intelligence (AI), Automation, Background Investigation, Candidate Screening, Career Counseling, Cloud Computing, Computer Science, Continuous Improvement, Cross-Functional, Customer Experience, Disaster Recovery, Distributed Computing, Embedded Systems, Engineering Management, Government Requirements, High Availability, High Reliability, Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Integrated Circuits (ICs), Leadership, Metrics, Microsoft Exchange Server, Microsoft Product Family, Network Architecture/Engineering, On Call, Operational Improvement, Operational Strategy, People Management, Process Improvement, Reliability Engineering, Security Clearance, Software Engineering, Substrate Design, Systems Administration/Management, Team Lead/Manager, Technical Strategy, Telemetry

LOCATION

Redmond, WA

POSTED

30+ days ago

**Overview** Microsoft **Substrate** is the foundational cloud platform that powers many of Microsoft's most critical services including **Exchange Online** and **M365 Copilot** , providing shared infrastructure, identity, messaging, storage, and service-to-service capabilities used across Microsoft 365 and related cloud offerings. Substrate services operate at global scale and are designed to deliver high availability, reliability, and security for some of the world's most demanding workloads. We are seeking a **Principal Site Reliability Engineering Manager** to lead a team responsible for building and operating Substrate services in **highly regulated environments** . In these environments, success depends not only on operational excellence, but also on **strong software engineering fundamentals** -clean, maintainable code; sound design decisions; robust telemetry; and disciplined engineering lifecycle practices that make systems reliable by design. This role requires deep appreciation for **software engineering as a reliability lever** . You will lead teams that write and maintain production code, build automation and self-healing systems, and partner closely with feature engineering teams to ensure reliability, diagnosability, security, and compliance are embedded early in design and sustained throughout the service lifecycle. As a Principal-level manager, you will scale impact through others-developing senior and principal engineers, shaping reliability and engineering strategy, and influencing how Substrate services are designed, implemented, and operated across organizational boundaries. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + **Lead and develop a team of Site Reliability Engineer ICs** , providing clear expectations, regular coaching, and career guidance across senior and principal levels. Foster a culture of accountability, learning, and inclusion. + **Own the operational health and reliability posture** of Substrate services running in regulated environments, ensuring strong availability, incident readiness, and recovery practices. + Drive change and influence across the org as you establish and drive **SLOs, SLIs, and operational metrics** , using data and learning loops to continuously improve reliability, diagnosability, and customer experience. + Lead effective **incident management and post-incident reviews** , emphasizing systemic fixes, automation, and long-term resilience rather than short-term remediation. + **Serve as an actively engaged on-call engineer (OCE) and participate in an on-call rotation** , leading incident response for Substrate services in regulated environments, providing hands-on leadership during incidents, and driving high-quality post-incident reviews that result in durable engineering improvements. + **Own reliability, resilience, and disaster recovery** , including driving and coordinating DR and game day exercises, validating recovery objectives, and ensuring operational playbooks and restore procedures remain current, effective, and auditable. + **Drive engineering led operational excellence at scale** , leveraging strong software engineering practices, automation, and AI assisted techniques to reduce operational toil, improve diagnosability, and raise overall service and OCE health in partnership with infrastructure and service teams. + Partner with engineering and product teams to **embed reliability, security, and compliance considerations early** in service design, architecture, and deployment decisions. + Influence technical and operational strategy beyond your immediate team, particularly for cross-cutting reliability and compliance challenges that span multiple services or organizations. + Represent your team's work clearly to leadership and partners, articulating risks, trade-offs, and progress in regulated environments with precision and credibility. + Build strong cross-functional relationships with security, compliance, infrastructure, and operations teams to deliver **durable, compliant, and auditable reliability outcomes** . -functional relationships with security, compliance, infrastructure, and operations teams to deliver **Qualifications** **Required Qualifications:** + Doctorate Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration + OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration + OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or systems administration + OR equivalent experience. **Other Requirements:** **Security Clearance Requirements** Candidates must be able to meet **Microsoft, customer and/or government security screening requirements** required for this role. These requirements include, but are not limited to, the following specialized security screenings: This role requires access to **Microsoft Government cloud environments** , including **GCC Moderate (GCCM), GCC High (GCCH), and Department of Defense (DoD)** environments. As a result, the successful candidate must be able to **obtain and maintain** the appropriate background investigations and customer screenings required for access to these environments. + For access to **GCCH and DoD environments** , this role requires the ability to obtain and maintain a **favorably adjudicated Tier 3 (T3) background investigation** . + For access to **GCCM environments** , this role requires the ability to meet **Criminal Justice Information Services (CJIS)** eligibility requirements. For **manager-level roles** , a **Tier 5 (T5) background investigation is preferred** , as certain approval authorities and operational responsibilities require this level of screening. Candidates **may be considered without currently holding these background investigations** , provided they are **eligible for and able to successfully obtain them** . Candidates may begin work while required background investigations are in progress; however, **failure to obtain or maintain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination** . In addition, this position will be required to **pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter** . **Preferred Qualifications:** + Doctorate Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or systems administration + OR Master's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, or systems administration + OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 12+ years technical experience in software engineering, network engineering, or systems administration + OR equivalent experience. + 7+ years technical experience working with large-scale cloud or distributed systems. + 3+ years people management experience + Experience operating or supporting services in **regulated, sovereign, or compliance-sensitive environments** . Site Reliability Engineering M5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)

About the Company

Microsoft Corporation

DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.

Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.

WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.

We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.

WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.

GET THE BALL ROLLING

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1975

WEBSITE

http://www.microsoft.com

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