Principal Software Engineer

Microsoft Corporation

Redmond, WA

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JOB DETAILS

SALARY

$142,800–$274,800 Per Year

SKILLS

Architectural Services, Artificial Intelligence (AI), Background Investigation, C Programming Language, C++ Programming Language, Cloud Computing, Computer Science, Consulting, Continuous Improvement, Customer Acquisition, Customer Experience, Engineering, Identify Issues, Java, JavaScript, Microsoft C# (C Sharp), Microsoft Product Family, Microsoft Visual Studio, Microsoft Windows Azure, On Call, Operational Support, Process Improvement, Product Engineering, Production Systems, Python Programming/Scripting Language, Reliability Engineering, Resolve Customer Issues, Software Engineering, Technical Support, Willing to Travel

LOCATION

Redmond, WA

POSTED

30+ days ago

**Overview** With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Experience Engineering team operates within the Office of the CTO for the Customer Experience & Success (CE&S) organization, which focuses on Microsoft's Cloud and AI Platform. With more than 17,000 employees worldwide, CE&S is responsible for the strategy, design, and delivery of Microsoft's end-to-end customer experience. Join CE&S and help build a future where customers choose Microsoft not only for industry-leading products and services, but also for a differentiated and deeply connected engineering experience. We are looking for hands-on cloud **Software Engineers** and **Senior Software Engineers** based in the United States to join our diverse, talented, high-performing, and growing Customer Experience Engineering (CXE) team. These are deeply technical engineering roles offering the opportunity to work on some of the most challenging and impactful customer projects using the Azure platform, while also contributing directly to core Azure services and helping shape the evolution of the platform. These roles combine hands-on engineering with strategic customer engagement, contributing to both customer success and the development of an observability-focused Azure service approaching general availability - including on-call participation as part of the service engineering team. You will work across customer environments and core product engineering, helping improve how production workloads are designed, monitored, and operated at scale. **Senior Software Engineers** and **Software Engineers** within CXE are individual contributors who operate globally and engage directly with customers. The role spans design, development, and production operations, combining deep engineering work with real-world problem solving to accelerate customer adoption of Azure at scale. Engineers are expected to comfortably move between architectural design discussions, hands-on development, and live production troubleshooting using tools such as the Azure Portal and Visual Studio. This is a unique opportunity to work at the intersection of customer engineering and platform innovation, solving complex technical challenges while contributing into core Azure services. There may be up to 25% travel for this role as Software Engineers within CXE are sometimes expected to work on-site with customers, with an occasional need to travel to Microsoft locations to engage directly with the broader CE&S organization and Azure engineering teams. Software Engineers in CXE are remote workers that can be based across different Microsoft locations or home offices depending on individual circumstances. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Customer Experience Engineering team operates within the Office of the CTO for the Customer Experience & Success (CE&S) organization, which focuses on Microsoft's Cloud and AI Platform. With more than 17,000 employees worldwide, CE&S is responsible for the strategy, design, and delivery of Microsoft's end-to-end customer experience. Join CE&S and help build a future where customers choose Microsoft not only for industry-leading products and services, but also for a differentiated and deeply connected engineering experience. We are looking for hands-on cloud **Senior Software Engineers** based in the United States to join our diverse, talented, high-performing, and growing Customer Experience Engineering (CXE) team. These are deeply technical engineering roles offering the opportunity to work on some of the most challenging and impactful customer projects using the Azure platform, while also contributing directly to core Azure services and helping shape the evolution of the platform. These roles combine hands-on engineering with strategic customer engagement, contributing to both customer success and the development of an observability-focused Azure service approaching general availability - including on-call participation as part of the service engineering team. You will work across customer environments and core product engineering, helping improve how production workloads are designed, monitored, and operated at scale. **Senior Software Engineers** and **Software Engineers** within CXE are individual contributors who operate globally and engage directly with customers. The role spans design, development, and production operations, combining deep engineering work with real-world problem solving to accelerate customer adoption of Azure at scale. Engineers are expected to comfortably move between architectural design discussions, hands-on development, and live production troubleshooting using tools such as the Azure Portal and Visual Studio. This is a unique opportunity to work at the intersection of customer engineering and platform innovation, solving complex technical challenges while contributing into core Azure services. There may be up to 25% travel for this role as Software Engineers within CXE are sometimes expected to work on-site with customers, with an occasional need to travel to Microsoft locations to engage directly with the broader CE&S organization and Azure engineering teams. Software Engineers in CXE are remote workers that can be based across different Microsoft locations or home offices depending on individual circumstances. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** + Driving engineering impact with strategic Azure customers: Working directly with some of Microsoft's most strategic customers to design, build, and optimize production-grade applications on Azure, reducing technical debt and enabling scalable architectures. + Building and evolving an observability-focused service: Contributing to the design, development, and continuous improvement of a new platform capability that enhances monitoring, diagnostics, and operational visibility for cloud workloads. + Owning production reliability and operations: Supporting live production environments through on-call participation, incident investigation, and and implementing engineering improvements that enhance reliability and performance. + Creating reusable engineering assets: Developing technical assets, tools, guidance, and reference implementations that enable repeatable customer success at scale and accelerate Azure adoption. + Influencing Azure platform engineering: Collaborating with other product teams to represent real-world customer experience and drive improvements across other Azure services. + Strengthening technical capability across CE&S: Developing and supporting technical teams to deepen engineering expertise and delivery quality across the field organization. **Qualifications** **Required/minimum qualifications** + Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. **Other Requirements** + Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. **Additional or preferred qualifications** + Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. **\#CES #CXA** Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142,800.00 - $274,800.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000.00 - $304,200.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)

About the Company

Microsoft Corporation

DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.

Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.

WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.

We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.

WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.

GET THE BALL ROLLING

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1975

WEBSITE

http://www.microsoft.com

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