Principal, Software Engineer

Position Summary...

Walmart's Enterprise Business Services (EBS) is a powerhouse of seven exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart.

About Team: Customer Engagement Services Technology Engineering Team

The Customer Engagement Services Technology Engineering team is responsible for Contact center Platforms within Walmart. Focused on delivering world-class experiences and software solutions for Contact Centers and our customers.

As a Principal, Software Engineer, you will set the tone of engineering-excellence and drive processes and standards within the team. You will lead the design of complex software changes and take on the development of exciting new features. In addition, you will partner with your senior and junior teammates throughout the software development lifecycle to cultivate a reciprocal learning environment from development to debugging and operational excellence.

What you'll do...

• Analyze Requirements: Explore products/solutions to meet business/technical needs and assess gaps between expectations and existing solutions.
• Classify Requirements: Categorize requirements into applicable types (e.g., Functional/Non-Functional) and anticipate solution risks/issues.
• Design Solutions: Be an expert in designing solutions for specific components, evaluate trade-offs, and convert High-Level Design (HLD) into detailed design.
• Code Development: Select appropriate coding frameworks, guide the team on coding standards, and create/configure/implement code to meet requirements.
• Testing Implementation: Translate customer requirements into test strategies, determine testing tools, and ensure test cases cover all scenarios.
• Program Monitoring: Monitor project progress against milestones, provide inputs on project plans, and ensure adherence to the CI/CD process.
• Defect Management: Track and analyze defects, conduct regression testing, and troubleshoot performance bottlenecks.
• DevOps Maintenance: Perform complex maintenance procedures, monitor application performance, and evaluate change requests.
• Leadership & Development: Drive execution of business plans, provide supervision and development opportunities for associates.
• Promote Values: Model Walmart values, support community commitments, foster an inclusive environment, and encourage continuous improvement.

What you will bring:

• Bachelor’s degree in computer science, Software Engineering, or a related field. Master's degree is a plus.
• Proven experience (8+ years) as a Software Engineer, preferably with a focus on Java & Javascript based systems including React, React Native, Node, Spring, etc.
• Experience in CICD automation including Agile delivery, feature flags, and backwards compatibility.
• Strong experience with performance profiling tools and techniques to identify bottlenecks in code and system components.
• Solid understanding of distributed systems architecture and design principles.
• Familiarity with multi-cloud environments and hands-on experience in optimizing applications for cloud deployment.
• Ability to analyze and interpret performance metrics to make informed decisions on system optimizations.
• Experience with performance testing frameworks and load generation tools.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and their impact on application performance.
• Strong problem-solving skills with the ability to troubleshoot and debug complex systems.
• Excellent communication skills to collaborate effectively with cross-functional teams and present performance analysis findings.
• Ability to work independently and take ownership of performance-related tasks and projects.
• Certifications in relevant cloud platforms is a plus.
• Openness to learning new technologies and adapting to evolving challenges.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed.  We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.  

Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey. 

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
Option 2: 7 years’ experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

815 Eleventh Ave, Sunnyvale, CA 94089-4731, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.