Principal Solution Architect - ServiceNow - Digital Velocity

Principal Solution Architect - ServiceNow - Digital Velocity

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Job ID: R26_00001073

Team: Engineering

Focus Area: Presales Engineering

Location: Remote - USA Remote

Type: Remote

Date Posted: Mar 05, 2026

Description

At CDW, we make it happen together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. Its why our coworkers are not just employees, but genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

The Principal Digital Velocity Solution Architect (DVSA) is the pinnacle of the technical ServiceNow pre-sales expertise within CDWs Digital Velocity DV practice. As a senior member and trusted advisor, this individual plays a critical role in driving strategic digital transformation initiatives for our most complex and high-value ServiceNow clients. The Principal DVSA partners closely with CDW customers, internal sales delivery teams, and technology partners to architect enterprise-grade, scalable, and innovative digital solutions that accelerate business outcomes with the ServiceNow platform. This role blends visionary leadership with hands-on technical depth. You will guide customers through transformative solution development, serve as a thought leader in the market, and help shape the future of CDWs Digital Velocity ServiceNow offerings. Your work will directly influence revenue growth, service innovation, and long-term client success.

Responsibilities

• Lead the development and delivery of tailored assessment and service solutions, including architecture design, technology optimizations, health checks, deployment roadmaps, and advisory services in our ServiceNow practice.
• Drive strategic customer engagements, lead visioning sessions, and align technology solutions with business outcomes.
• Partner with CDW sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM) statements, and ensure successful deal closure and hand-off to Delivery.
• Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals within CDW.
• Maintain top-level certifications and continuing education across CDWs strategic partner ecosystem.
• Actively participate in and speak at industry events and conferences, establishing yourself and CDW as leaders in the digital transformation space.
• Produce thought leadership content, whitepapers, and internal enablement material to strengthen CDWs intellectual property and market presence.
• Build and sustain deep relationships with customers, sellers, and technology partners to foster long-term growth and customer satisfaction.
• Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant.
• Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams around emerging technologies and business challenges.

Requirements

• Bachelors degree and 10 years of delivering architecting or selling complex technical solutions, including planning, development, implementation, and support. Or 14 years of delivering architecting or selling complex technical solutions, including planning, development, implementation, and support.
• Deep ServiceNow domain knowledge and experience in DV Solutions and services offerings.
• Demonstrated ability to lead cross-functional teams and complex sales cycles in large enterprise environments.
• Proven track record of success in developing high-impact revenue-generating ServiceNow solutions.
• Excellent interpersonal and communication skills with the ability to influence at all organizational levels, including executive stakeholders.
• Strong coaching and mentoring abilities to support team development across sales and technical roles.
• Thought leadership in the form of published content, public speaking, or industry recognition.
• Masters degree in business, technology, or a related field a plus.
• Experience building go-to-market strategies or leading product/solution development in a professional services organization a plus.
• Recognition as an industry expert in one or more verticals, e.g., healthcare, finance, manufacturing, retail a plus.

Pay Range: $159,000 - $231,120 depending on experience and skill set

Annual Bonus Target: 25% subject to terms and conditions of plan

Benefits Overview: https://cdw.benefit-info.com

Salary ranges may be subject to geographic differentials. CDW is committed to being an AI-fluent organization. Were looking for people who bring curiosity, a learners mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making.

You dont need to be an expert today what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare customers in the United States, the United Kingdom, and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDWs goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDWs AI Applicant Notice.

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