Principal Support Consultant

Manhattan Associates

Atlanta, GA

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JOB DETAILS

SKILLS

Budget Management, Computer Science, Consulting, Consumer Software, Continuous Improvement, Customer Relations, Customer/Client Research, Documentation, E Programming Language, Fitness, Health Plan, Homeland Security, Identify Issues, Leadership, LinkedIn, Linux Operating System, Mentoring, Microsoft Windows Operating System, Multitasking, Problem Solving Skills, Process Improvement, Project/Program Management, Quality Management, Relational Databases (RDBMS), SQL (Structured Query Language), Sales Prospecting, Sales/Support Engineering (SE), Social Security Administration, Software Upgrades, Supply Chain, Technical Strategy, Time Management, Unix Operating Systems, Warehousing, Willing to Travel

LOCATION

Atlanta, GA

POSTED

1 day ago

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. Overview As a Principal Consultant, you’ll lead complex projects delivering innovative supply chain solutions and exceptional customer outcomes. This role combines technical expertise with strategic leadership, overseeing software implementations, upgrades, and rollouts while driving problem-solving and fostering strong client relationships. You’ll be the trusted escalation point, ensuring smooth operations, timely resolutions, and continuous improvement. Day in the Life Act as the primary escalation point for complex customer issues and ensure timely resolution. Manage multiple projects and customers maintaining quality, timelines, and budget compliance. Collaborate with customers to gather requirements, provide updates, and deliver results. Provide post-implementation support and optimization to ensure sustained value. At times, drive end to end software implementations, upgrades and solution deployments. Drive product improvements and identify new service opportunities. Train and mentor team members contribute to documentation and process enhancements. Minimum Requirements Education: Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, or related technical field 7+ years developing, supporting, or implementing packaged application software. 5+ years troubleshooting or developing in SQL or related relational databases. 5+ years implementing on IBMi, Unix, Linux, or Windows operating systems. 5+ years implementing software in a supply chain domain. Ability to travel up to 50%. Why Join Manhattan? Competitive Rewards: Market-leading pay, comprehensive health coverage, and a 401(k) with 50% match up to 6% from day one. Career Growth: Access Global Path, our structured development program with global opportunities, free LinkedIn Learning, and mentorship. Inclusive Culture: Join a diverse team and Employee Connection Groups like Multicultural Network, LGBTQ+ Alliance, Women’s Initiative Network, and MA Mamas. Flexibility & Balance: Hybrid work options, flexible policies, and onsite fitness centers to help you recharge. Community Impact: Monthly volunteer events and opportunities to make a difference locally and globally. #LI-CS1 Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We’re good people doing great things.

About the Company

Manhattan Associates

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