Principal Team Leader, Restaurant Cash Management Card Payments

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

The Principal Team Leader, Card Payments leads the Restaurant-facing Card Payments assurance function, ensuring the integrity, accuracy, and reliability of settlement, reconciliation, and payment reporting processes across digital, gift, and card-present payment channels within a dynamic, multi-processor and multi-platform environment. This leader oversees an Operator-facing team responsible for supporting payment inquiries, resolving discrepancies, and reconciling Operator-reported activity to settlement and accounting flows. The role is accountable for payment assurance, reconciliation governance, and alignment with accounting standards, internal controls, and audit requirements.

Responsibilities

• Partner with Treasury, CTS, and other key stakeholders to influence the Card Payments strategy and operating model, ensuring payment assurance, reconciliation, settlement, and Operator support requirements are represented in future-state solutions.
• Own the governance of the Operator payment experience, ensuring accurate reporting, effective handling of card payment settlement, variances, and the establishment of system requirements and controls to prevent discrepancies.
• Own management of varied reconciliation files and interpret how multi-layered funding models and processor cut times impact Restaurant-level settlement schedules.
• Define and maintain Card Payment reconciliation, reporting, and control standards, ensuring alignment with accounting requirements, internal controls, and audit expectations.
• Drive strategy for Card Payments Operator-facing support model at scale, ensuring the team delivers high-quality support for payment inquiries, resolves complex issues, and maintains accurate reconciliation between Operator-reported activity and settlement/accounting systems. Drive innovation and continuous improvement across the support and reconciliation model, including automation of workflows, establishing best practices for new ventures and payment flows, and ensuring thorough testing and validation of new capabilities prior to deployment.
• Consult on payment platform enhancements, processor transitions, banking structures, and system integrations to ensure settlement, reconciliation, reporting, and control requirements are met.
• Partner to influence the enterprise risk posture and ecosystem health for Card Payments, monitoring uptime, fraud exposure, and multi-processor performance while establishing escalation frameworks and leading resolution of high-impact issues in partnership with Treasury and DTT.

Required Qualifications (Knowledge, Skills, & Abilities)

• Proven Leadership Skills
• Strong Accounting Acumen
• Strategic & Systems Thinking
• Enterprise Influence & Stakeholder Leadership
• Change Agility
• Story Telling

Preferred Qualifications (Knowledge, Skills, & Abilities)

• AI Literacy
• Data & Analytical Acumen

Required Years of Experience

6

Preferred Years of Experience

6

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Required Major/Concentration

Accounting or Finance

Relocation Assistance Provided

No