Principal Technical Analyst

Career-Mover

Boise, Idaho

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JOB DETAILS

SKILLS

Cloud Computing, Communication Skills, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Identify Issues, Internet/Online Service, OEM (Original Equipment Manufacturer), Oracle, Oracle SOA Suite, Post-Sales, Problem Solving Skills, Research & Development (R&D), Sales Support, Solution Sales, Technical Analysis, Technical Support

LOCATION

Boise, Idaho

POSTED

16 days ago

The Principal Support Engineer position at Oracle in Boise, Idaho, United States, is a critical role within the Support organization. In this role, you will serve as a primary point of contact for Oracle customers, working to deliver post -sales support and solutions while advocating for customer needs. Your responsibilities include resolving non -technical customer inquiries through various communication channels, addressing technical questions related to Oracle's Electronic Support Services, and collaborating with customers, partners, and developers to provide technical advice and assistance. As a technical interface for customers and OEMs, you will troubleshoot and resolve problems related to the installation and use of Oracle products, demonstrating in -depth knowledge across various products and platforms. The role requires a high degree of independence in researching and developing solutions to customer issues, with duties encompassing a range of complex tasks. Ideal candidates should have extensive experience in Oracle Integration Cloud, Oracle SOA Suite, and related technologies, as well as a strong ability to troubleshoot and communicate effectively. This position offers a competitive compensation package and an opportunity to work in a dynamic and inclusive environment at Oracle.

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