Cloud Computing, Communication Skills, Customer Service Management, Customer Support/Service, Database Technology, Identify Issues, Knowledge Management, Linux Operating System, Mentoring, Microsoft Windows Operating System, Operating Systems, Oracle, Oracle DBA (Database Administrator), Performance Tuning/Optimization, RMAN, Software Administration, Technical Analysis, Technical Support, United States Citizen, United States Department of Defense (DoD), Unix Operating Systems
Support engineer with 7+ years of experience in database and application support, focusing on Oracle products and cloud services.
Preferred US citizenship due to client support requirements, including US Gov Cloud and DoD.
Responsibilities include managing and resolving customer service requests, troubleshooting technical issues, and contributing to knowledge management.
Requires expertise in Oracle Database administration (12c, 18c, 19c, 23c), security features, RMAN, Data Guard, Performance Tuning, OCI, and operating systems (Unix, Linux, Windows).
Additional skills in network, RAC, Golden Gate, and other databases are desirable.
Qualifications include a BS in a technical field, proven professional experience, and excellent communication skills.
Role involves technical problem solving, customer advocacy, and mentoring team members.
Offers competitive salary, benefits, and opportunities for career growth.
O
Oracle
For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity