Cloud Computing, Communication Skills, Content Development, Customer Satisfaction, Customer Support/Service, Database Administration, Information/Data Security (InfoSec), Knowledge Base, Mentoring, Oracle DBA (Database Administrator), Performance Tuning/Optimization, Post-Sales, Product Support, Sales Support, Technical Analysis, Technical Leadership, Technical Strategy, Technical Support, United States Citizen
Support engineer role focusing on post-sales customer support for cloud and database products, with a preference for US Citizenship due to client requirements.
Responsibilities include resolving technical and non-technical customer inquiries via phone and electronic channels, managing escalations, and providing strategic technical guidance to ensure high customer satisfaction.
Requires 7+ years of experience with core or application products, expertise in Oracle Database administration, security, backup, performance tuning, and familiarity with cloud infrastructure.
Responsibilities also involve creating knowledge base content, supporting product improvements, and mentoring team members.
Qualifications include a Bachelor's degree in a technical field, strong communication skills, and extensive experience in database/system administration. The role offers competitive pay, benefits, and opportunities for growth within a dynamic, innovative environment.
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Oracle
For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity