Principal Technical Program Manager, Accelerator Servers

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Amazon Web Services (AWS), Analysis Skills, Artificial Intelligence (AI), Beta Test/Release, Business Solutions, Call Centers, Cloud Computing, Communication Skills, Conferences, Cost Control, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Green Construction, Marketing, Mentoring, Metrics, Product Management, Product Positioning, Product Programs, Product/Service Launch, Project/Program Management, Relationship Management, Risk Analysis, Risk Management, Sales, Software Development, Startup, Strategic Planning, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Leadership

LOCATION

Seattle, WA

POSTED

8 days ago

Description As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. Are you passionate about revolutionizing customer experiences through innovative AI solutions? Join the AWS Applied AI Solutions organization where you'll lead strategic program management initiatives that transform how businesses operate and serve their customers. As a Principal Technical Program Manager, you'll orchestrate end-to-end product launches for Amazon Connect's cloud-based contact center technology that leverages Artificial Intelligence to provide engaging, dynamic, and personal customer service experiences. You'll coordinate complex, cross-functional initiatives that span multiple teams both within and outside of Amazon Connect, managing stakeholder relationships and ensuring successful product delivery from conception through beta testing to full market launch. Key job responsibilities - Program Management: - Develop and maintain comprehensive product launch schedules and roadmaps - Create and track program milestones, dependencies, and critical paths - Identify and manage risks, creating mitigation strategies proactively - Lead cross-functional meetings and drive decision-making processes - Product Launch Management - Orchestrate end-to-end product launch activities across all departments - Coordinate launch materials, and customer-facing collateral - Establish launch metrics and track success criteria - Beta Program Management - Design and execute beta programs with key customers - Collect and analyze feedback from beta participants - Manage beta customer relationships and expectations - Translate beta insights into actionable product improvements - Stakeholder Management - Maintain clear communication channels with internal teams and external partners - Create and distribute regular status updates to all stakeholders - Align sales and marketing teams on product positioning and timing - Work with customer success teams to ensure smooth customer adoption A day in the life Your day begins with a cross-team engineering sync where you coordinate development priorities between Amazon Connect and partner teams. Throughout the day, you'll analyze beta program feedback, refine product requirements, and conduct stakeholder meetings to align teams on upcoming launch milestones. You'll collaborate with engineers to resolve technical challenges, prepare executive updates on program status, and work with customer success teams to ensure seamless adoption pathways for new features. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 7+ years of technical product or program management experience - 10+ years of working directly with engineering teams experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 8+ years of hands-on work managing complex technology projects experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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