Job Description
Amazon Conversational Search is the exciting new LLM-based feature in the Amazon App / Desktop to allow customers to engage with Amazon in natural language conversations. We are looking for a Principal Technical Program Manager to deliver mission critical programs to build the leading edge infrastructure behind this experience as well as build new delightful customer experiences in this space.
Key job responsibilities
Key responsibilities for the role will include:
- Running high visibility programs across multiple teams in Alexa for Shopping org.
- Managing stakeholders across these teams as well as senior leadership of Search and adjacent orgs.
- Mentoring and growing other technical leaders to help them scale and lead mission critical initiatives.
- Using data and key metrics, to drive improvements that enhance our operational effectiveness.
A day in the life
As a senior leader in this emerging critical space for Amazon, you will have exposure to teams and leaders across the entire company. You will be a part of a leading edge research and development team and will work on many aspects of the Amazon business. You will have a direct impact on our bottom line and the ability to improve things for our customers. You will have ownership and responsibility for defining and executing processes that deliver productivity for our developers and delightful experiences for our customers.
About the team
We are a part of Amazon Shopping focused on building a LLM-based conversational shopping experience called Alexa for Shopping. Our goal is to allow customers to intuitively engage with Amazon in natural language to get the most convenient shopping experience.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Amazon Alexaunmatched
- Customer Experienceunmatched
- Desktop PCunmatched
- Leadershipunmatched
- Mentoringunmatched
- Metricsunmatched
- Operational Strategyunmatched
- Process Improvementunmatched
- Project/Program Managementunmatched
- Research & Development (R&D)unmatched
- Technical Leadershipunmatched
- Website Conversionunmatched
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