Principal Technical Program Manager, Search Customer Experience

Are you passionate about delighting hundreds of millions of customers and building the best search experience to help customers make well-informed purchase decisions on Amazon? Are you passionate about building the next generation product shopping and search experience? Search experience on Amazon is central to every customer's shopping mission and purchasing journey.

We are looking for an entrepreneurial, dynamic, and customer-obsessed Principal Technical Program Manager to define and drive the joint technical architecture that spans multiple organizations. The ideal candidate will drive complex technical programs, balancing tactical needs with strategic vision. They will create and execute multi-year roadmaps in collaboration with senior leaders, Product Managers, and Engineers. They will build scalable mechanisms to address both internal engineering and customer needs, using data-driven decision making to set priorities and develop key metrics. They will possess strong communication skills for effective stakeholder management at all levels. They will have proven experience delivering large-scale technical programs, excellent analytical skills, and a passion for innovative customer and developer experiences.

Key job responsibilities

• Work with teams across engineering, product, science, legal, UX, and design to lead requirements and deliver customer facing experiences.
• Lead daily stand-ups, track progress against key milestones, and lead technical conversations.
• Identify, assess, track and mitigate issues and risks at multiple levels.
• Communicate effectively with stakeholders at all levels, from early career university hires to senior executives.
• Represent the team in conversations and debates related to complex decisions, trade-offs, and solutions.
• Build relationships and manage by influence in a matrix organization to solve complex AI problems against tight timelines.
• Mentor other TPMs and serve as a role model across the organization on TPM best practices (e.g., status reports, workback plans, executive communications).

About the team

Our team operates in a friendly, fast-paced, and diverse and inclusive work environment. We are driven by the excitement of inventing products, building technologies, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope, benefits, and support of a large company and the spirit and heart of a small startup. At Amazon, our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.