Job Description
We are seeking a Principal Technical Program Manager to lead the technical strategy and execution for next-generation Speed customer experiences. You will partner with engineering, science, product, and operations leaders to build scalable platforms that power low-latency, highly accurate, and AI-enabled customer experiences across Amazon"s Speed ecosystem. This role requires exceptional technical depth, strategic thinking, and the ability to influence across organizations to solve some of Amazon"s most challenging customer and engineering problems.
Key job responsibilities
Lead the strategy and execution of complex, cross-organizational technical programs spanning engineering, product, science, and business teams to deliver differentiated Speed customer experiences.
Partner with senior engineering and product leaders to align roadmaps, resolve dependencies, and drive technical decisions across multiple organizations.
Define scalable operating mechanisms that improve planning, execution, risk management, and accountability across cross-functional teams.
Influence architecture and long-term technical strategy by driving alignment on platform investments, system evolution, and engineering best practices.
Identify and mitigate technical, operational, and organizational risks while balancing customer impact, business priorities, and engineering tradeoffs.
Drive executive-level communication by providing clear program visibility, decision frameworks, and data-driven recommendations to senior leadership.
Foster collaboration across partner organizations to simplify complex problem spaces, remove organizational friction, and accelerate delivery.
Champion a culture of operational excellence by improving execution mechanisms, metrics, and continuous process improvements across large-scale initiatives.
Mentor TPMs and engineering leaders, raising the bar for technical program management and cross-functional leadership across the organization.
Numbers & Facts
| Location | Bellevue, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Artificial Intelligence (AI)unmatched
- Best Practicesunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Ecosystemsunmatched
- Leadershipunmatched
- Mentoringunmatched
- Metricsunmatched
- Operational Improvementunmatched
- Process Improvementunmatched
- Project/Program Managementunmatched
- Risk Managementunmatched
- Scalable System Developmentunmatched
- Systems Engineeringunmatched
- Technical Leadershipunmatched
- Technical Strategyunmatched
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