Principal Trainer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Principal Trainer

Location(s): San Francisco, CA
(Hybrid)


Job Summary:
The Principal Trainer is responsible for designing, developing, testing, and implementing clinical application training programs. The role supports clinical users in adapting software to meet their needs by understanding clinical processes, documentation requirements, workflows, and clinical practice standards.

The Principal Trainer collaborates with clinical application teams and operational stakeholders to develop training materials, deliver one-on-one training and classroom sessions, improve workflows, troubleshoot system issues, and provide ongoing support to end users. The role requires the ability to manage multiple priorities, meet deadlines, and develop operationally focused training programs tailored to clinical, procedural, and administrative workflows.

Responsibilities:

• Design, develop, deliver, and evaluate training programs for clinical application systems.
• Provide one-on-one training, in-service sessions, and classroom training to departments and clinical teams.
• Collaborate with application teams, clinicians, and operational stakeholders to streamline workflows and improve system efficiency.
• Develop training materials, written protocols, curriculum, and scenario-based learning activities.
• Provide end-user support, troubleshoot application issues, and distinguish between system configuration problems and training-related issues.
• Identify, document, track, and follow up on system issues requiring resolution by application build analysts.
• Support system build activities, pilot training, super-user training, end-user training, and go-live readiness.
• Provide technical guidance and training support to users across varying professional and technical levels.
• Develop and execute tests, evaluate system performance, and prepare documentation and reports.
• Manage competing priorities, coordinate training activities, and ensure timely completion of assigned projects.
• Support ongoing new-hire training and other training initiatives across clinical and revenue cycle applications.
• Obtain required application certifications and organizational training credentials within established timelines.

Required Qualifications:

• 3–5 years of relevant experience.
• Bachelor's degree in healthcare information technology, computer science, or a related field, or an equivalent combination of education, experience, and training.
• Active Epic Cupid certification.
• Broad or in-depth knowledge of clinical applications, including design, development, implementation, user support, training, maintenance, quality assurance, system testing, and evaluation.
• Strong troubleshooting and problem-resolution skills, including the ability to identify application build issues versus training issues.
• Excellent interpersonal, communication, and training skills.
• Strong organizational, analytical, written, and verbal communication skills.
• Ability to work effectively with users at different professional and technical levels.
• Ability to collaborate with senior staff and managers and serve as a technical and training resource.
• Experience working with challenging or resistant end users and documenting system issues for follow-up.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• Willingness to work flexible schedules, including occasional evenings and weekends.

Preferred Qualifications:

• Epic certification in clinical applications such as ClinDoc, Inpatient, Ambulatory, ASAP, or Orders.
• Epic Training, Environments and Documentation (TED) course certification.
• Experience developing role-based training curricula and scenario-based learning materials.
• Experience supporting clinical application implementations, pilot training, super-user training, and go-live activities.
• Knowledge of Epic clinical applications, including Ambulatory, Orders, ClinDoc, Stork, Willow, Beacon, Kaleidoscope, Radiant, HOD, and Home Health.
• Knowledge of Epic revenue cycle applications, including Prelude, ADT/Cadence, Hospital Billing, Professional Billing, HIM, and Optime Scheduling.

Work Arrangement:

• Work model: Hybrid.
• Onsite requirement: Approximately 50% over the overall project duration, depending on project phase and operational needs.
• Work schedule: Monday–Friday, with occasional evenings and weekends as required.
• Work locations: Multiple healthcare facilities, campuses, and community partner locations.
• Onsite presence may increase during system build, pilot training, super-user training, end-user training, and go-live support.
• Full medical clearance is required for all onsite and hybrid candidates.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.