Job Description
Note Fidelity will not provide immigration sponsorship for this position
The User Experience Content team contributes to Fidelity.com NetBenefits.com our flagship mobile app NetBenefits mobile app and Fidelity Health mobile app to help customers confidently manage and grow their financial lives. These products support some of the most heavily trafficked financial services experiences in the world. Our teams strength is its ability to think holistically across journeys platforms and user needs to connect people with the guidance tools insights and resources they need to make informed financial decisions and achieve greater financial well-being.
The Role
As a Principal Content Strategist on the Workplace Investing UXC team you will develop content strategies and scalable solutions for NetBenefits.com and the NetBenefits mobile app helping participants understand and act on workplace benefits retirement planning and financial wellness opportunities. Youll translate complex financial concepts into intuitive actionable experiences that guide participants as they discover benefits evaluate options and make informed decisions about their financial future.
Working closely with Product Design Research and Legal Risk & Compliance partners youll own content strategy across key participant experiences. From onboarding and engagement to planning and decision-making youll create content that reduces complexity builds trust and helps participants move forward with clarity at critical moments.
The Skills You Bring
7-10 years of experience in content strategy UX writing content design or related disciplines preferably within financial services benefits healthcare retirement fintech or similarly complex domains.
Proven track record as a collaborative confident leader who can balance strategic thinking with hands-on execution.
Experience shaping content across large-scale digital ecosystems customer journeys and product experiences and partnering with product management business stakeholders UX Design UX Research and Legal Risk & Compliance.
Comfort influencing senior stakeholders and navigating highly cross-functional environments.
Exceptional ability to translate complex financial regulatory product and benefits-related concepts into clear actionable customer-centered content.
Strong understanding of or proven ability to deeply learn retirement products and planning workplace benefits and financial wellness.
Experience designing content for customers with varying levels of financial literacy and confidence and using research data and insights to fuel iterations and improvements.
Experience defining content standards governance models content frameworks and scalable approaches across products or platforms.
A portfolio that demonstrates
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently some roles and locations require 100 onsite presence while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
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Company overview
Company overview
At Fidelity we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
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Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodationsfmr.com or by calling 800-835-5099 prompt 2 option 3.
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Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
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At Fidelity we value honesty integrity and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal civil litigations and regulatory review employment education and credit review role dependent. These investigations will account for 7 years or more of history depending on the role. Where permitted by federal or state law Fidelity will also conduct a pre-employment drug screen which will review for the following substances Amphetamines THC marijuana cocaine opiates phencyclidine.
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