Print and Mail Services Specialist

This position is part of our Auxiliary Services department and has primary responsibility for shipping and receiving mail, operating copiers and utilizing finishing equipment in print production. This position provides excellent customer service while completing work assignments. This position reports to the Assistant Director of Auxiliary Services. This is not a remote position.

Reed College offers an exceptional benefits package, including a comprehensive and cost-free medical and dental insurance option for you (Reed pays 60% on medical and dental insurance premiums for your dependent), 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, 22 days of paid vacation, paid holidays, half-day Fridays in the summer, and many other campus amenities. This is a full-time role with typical work hours of 8:30 a.m. to 5:00 p.m. with a one hour unpaid lunch. 

Starting pay for this position is $20.00-23.00/hour. Pay offers are contingent upon experience and are determined through an internal pay assessment. This is an overtime eligible position on grade 4.

Who You Are

• You have been commended at work for being friendly and for having excellent customer service
• You are able to spend most of the day standing including a significant amount of time lifting and carrying up to 50 pounds
• You can juggle multiple detailed tasks while maintaining a high level of customer service
• You have some experience with POS, inventory management, printers or other hardware and software that requires troubleshooting and problem solving
• You are self-aware and comfortable working on teams with varying gender, racial, socio-economic, ability, sexual orientation, and cultural identities
• You enjoy and take pride in creating and seeing your finished work
• You are organized, can work independently and proactively maintain an orderly and clean work area
•  You are flexible and able to adjust your priorities based on work need
• You are able to work with a wide variety of people; you are interested in providing guidance and supervision as needed to student employees
•  You enjoy coming up with ways to improve processes/procedures
• You are comfortable doing basic math with the aid of a calculator or other tools

What You'll Do

• Receive and distribute campus mail and packages
• Transport mail and packages using Reed vehicle to/from on and off campus locations
• Prepare outgoing mail and package shipments including USPS permit mailings and UPS and FedEx shipments to both domestic and international recipients
• Process First Class and Periodical bulk mailings
• Maintain and update student box assignment lists
• Provide print and or mail room customer service
• Complete printing and copying projects as assigned
• Help lead student employees including onboarding and training
• Maintain addresses and mail forwarding databases

Minimum Qualifications

• Some customer service experience including familiarity with POS systems
• Active, valid driver's license
• Experience in printing preferred but not required