Print Estimator & Customer Service Representative

At Printing Productions Ink, we believe that the secret to great print work lies in the people behind the scenes. Based in the heart of Kentwood, Michigan, we have spent years building a reputation for high-quality craftsmanship and a genuine commitment to our community. We are looking for an organized and personable Print Estimator & Customer Service Representative with an inside sales focus to join our local team and help us keep things running smoothly. This role is truly the glue that holds our client projects together. You will be the friendly face and voice our clients rely on, turning inquiries into orders, identifying opportunities to grow existing accounts, and transforming their ideas into reality while keeping our internal production schedule on track. We value kindness, reliability, and a proactive approach to solving problems. If you enjoy creating order out of chaos and want to be part of a shop where your daily contributions have a visible impact on the final product, we invite you to reach out. We are eager to welcome someone who shares our passion for clear communication and quality work.

Salary Range: $45000.00 - $55000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Responsibilities

• Act as the primary point of contact for our existing accounts, ensuring their estimates, orders are moving smoothly through our production floor.
• Translate complex client requests into clear, actionable instructions for our printing technicians.
• Track project timelines closely and provide proactive updates to clients before they even think to ask.
• Handle all necessary paperwork and billing inquiries to ensure our internal records are always accurate.
• Collaborate with our design and production teams to troubleshoot any bottlenecks in the workflow.
• Cultivate a welcoming environment by providing helpful, timely support for every person you assist throughout the day.

• Professional experience in administrative support or account management.
• Previous Inside sales experience.
• Strong organizational skills with an eye for detail and process accuracy.
• Proficiency in Microsoft Office Suite and internal project management software.
• Effective verbal and written communication style for client interactions.
• Ability to prioritize multiple incoming requests while maintaining a calm demeanor.
• Experience within the print or manufacturing industry is a helpful bonus.